PD Emergency Services Tech - Emergency Servs - Per Diem

Guthrie Enterprise•Towanda, PA

About The Position

The Emergency Services Technician II (ED Tech II) provides direct patient care and operational support in Guthrie’s Emergency Department. The role assists with patient care, diagnostic testing, patient transport, trauma support, and department operations while helping provide an exceptional patient experience and efficient patient throughput. The technician supports patients and families, nurses, and providers in a fast-paced emergency care environment. This is a per-diem position with rotating shifts, weekends, and holidays required. The schedule varies based on Emergency Department staffing needs. The role serves patients of all ages and may involve frequent exposure to blood, body fluids, communicable diseases, disagreeable sights, sounds, odors, and body waste. Work may also involve indoor and outdoor conditions and temperature variations while assisting patients entering or exiting vehicles. The position requires safely transporting patients using wheelchairs, stretchers, and hospital beds, and participating in quality improvement and shared governance activities. Guthrie is a nationally recognized, not-for-profit integrated healthcare system serving Northern Pennsylvania and the Southern Tier of New York. Its Emergency Departments emphasize compassionate, high-quality emergency care through teamwork, innovation, and patient-centered service. Compensation is based on experience, qualifications, and Guthrie’s established compensation practices.

Requirements

High school diploma, GED, or equivalent.
Basic Life Support (BLS) certification.
Excellent customer service and communication skills.
Ability to thrive in a fast-paced Emergency Department environment.
Strong organizational and multitasking abilities.
Ability to recognize changes in patient condition and communicate effectively with the healthcare team.
Knowledge of patient transport, specimen collection, EKG performance, and point-of-care testing.
Strong teamwork and interpersonal skills.
Commitment to patient safety and an exceptional patient experience.
Ability to safely transport patients using wheelchairs, stretchers, and hospital beds.

Nice To Haves

EMT or EMT-Paramedic certification.
EKG certification.
Phlebotomy certification.
Previous customer service or patient relations experience.
At least two years of Patient Care Technician or Certified Nursing Assistant experience.

Responsibilities

Stock and organize Emergency Department supplies and equipment, including dietary supplies.
Transport patients into and out of the Emergency Department, including assisting patients from private vehicles and moving them by wheelchair, stretcher, or hospital bed.
Measure and document vital signs accurately and promptly.
Provide support and information to patients and families in the Emergency Department waiting area.
Keep the Nurse First or Charge Nurse informed of changes in patients or families and increased anxiety; alert the RN when a patient expresses a desire or shows behavior suggesting they may leave without being seen.
Perform phlebotomy when ordered by a provider or under Nursing Protocol orders, as applicable.
Perform the circulating role during trauma activations.
Perform point-of-care testing and daily quality improvement checks, document results, and follow procedures for reporting critical results.
Perform EKGs when ordered by a provider or under Nursing Protocol orders.
Respond to call bells.
Assist patients with needs such as ambulation, bed pans, and comfort measures.
Perform hourly rounds with the ED RN and document them in the electronic health record.
Perform 1:1 suicide watch when requested.
Perform sitter duties when requested.
Identify needed repairs to equipment or the department and submit work orders.
Keep pre-hospital equipment organized and clean, and communicate with pre-hospital providers.
Participate in ED staff meetings and ED Shared Governance.
Perform clerical tasks and other duties as assigned to support departmental operations.
Participate in quality improvement initiatives and departmental shared governance activities.