Per Diem Patient Registration Specialist

UnitedHealth Group • Phoenix, AZ

3d • Onsite

About The Position

Optum is seeking a Patient Registration Specialist for the Patient Access Registration Department at The University of Arizona Cancer Center at Dignity Health St. Joseph’s Hospital and Medical Center in downtown Phoenix. The role facilitates patient admission and registration by identifying patients, gathering accurate demographic and health information, verifying insurance eligibility and benefits, and supporting authorization and reimbursement processes. Specialists also answer questions about payment assistance, collect patient payments and liabilities, follow HIPAA requirements, and enter information into hospital systems.

As a first point of contact for patients and families, the specialist is expected to provide professional, compassionate service and help ensure timely, complete, and accurate registration information. The position is per diem (as needed), Monday through Friday, with flexibility to work assigned eight-hour shifts within normal business hours of 6:30 a.m. to 5:00 p.m. No weekends or major holidays are required. The work location has an onsite café, and the employer provides two weeks of paid training.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a hospital patient registration department, physician office, or other medical setting.
• At least 1 year of customer service experience.
• At least 1 year of experience with insurance policies and procedures.
• Ability to work as needed on day shifts assigned within Monday–Friday operating hours of 6:30 a.m. to 5:00 p.m.

Nice To Haves

• Previous experience collecting patient copayments, deductibles, and similar payments.
• Experience submitting authorization requests and/or processing referrals.
• Previous work experience with Google products.
• Working knowledge of facility pricing structures and cost estimates.
• Knowledge of ICD-9/ICD-10 and CPT terminology.
• Understanding of medical terminology.
• Fluency in English and Spanish.

Responsibilities

• Communicate with patients and families in person or by phone to complete registration, collect demographic and health information, and verify insurance eligibility and benefits.
• Respond to patient and caregiver inquiries in a compassionate and respectful manner.
• Obtain benefits and insurance verification.
• Collect point-of-service payments, including copayments, deductibles, and coinsurance.
• Perform accurate computer data entry and scan documents.
• Organize and schedule patient services and appointments for referrals.
• Register and preregister patients for emergency, elective, and scheduled cases.
• Work with patient registration and electronic medical record systems.
• Generate, review, and analyze patient data reports and follow up on issues and inconsistencies.

Benefits

• $2,000 sign-on bonus for eligible external applicants.
• Two weeks of paid training.
• Onsite café.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED