Patient Registration Specialist
About The Position
UBMD Orthopaedics & Sports Medicine is seeking customer-focused Patient Registration Specialists to support its Physical Therapy team. The specialist is the first point of contact for patients and helps create a welcoming, professional experience while coordinating front office operations. Duties include greeting and registering patients, scheduling appointments, verifying insurance, maintaining accurate medical records, and supporting an efficient registration process. The role requires flexibility to work at any of the listed Physical Therapy clinic locations according to operational needs: Brookbridge Physical Therapy in Orchard Park, 716 Health Physical Therapy in Williamsville, Depew Physical Therapy in Depew, and Canalside Physical Therapy in Buffalo. Full-time and part-time opportunities are available.
Requirements
- High school diploma or GED.
- Exceptional customer service and a patient-first attitude.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize multiple tasks while maintaining accuracy.
- Professionalism, reliability, and a positive attitude.
- Ability to remain calm and efficient in a fast-paced environment.
- Strong computer skills and comfort learning new technology.
- Flexibility to work at multiple clinic locations based on business needs.
- Ability to work independently and collaboratively within a team.
Nice To Haves
- At least one year of medical reception, patient registration, or customer service experience.
- Previous experience in a Physical Therapy, Orthopaedic, or healthcare setting.
- Experience using electronic medical record systems such as Epic.
Responsibilities
- Welcome patients with professionalism, warmth, and compassion.
- Register, check in, and check out patients accurately and efficiently.
- Verify and update patient demographic, insurance, pharmacy, primary care physician, and referring provider information.
- Ensure required documentation, including HIPAA acknowledgments, financial policies, consent forms, and annual updates, is completed accurately.
- Answer incoming telephone calls and respond professionally to patient inquiries.
- Schedule, reschedule, and confirm patient appointments.
- Verify insurance eligibility and benefits before appointments.
- Obtain referrals and authorizations as required.
- Review patient documentation for completeness and accuracy before filing it in the electronic medical record.
- Scan, fax, copy, and electronically manage patient documentation.
- Review and process electronic triage messages.
- Maintain accurate patient records in the electronic medical record system.
- Collaborate with therapists, providers, and clinical staff to support efficient patient flow.
- Assist with additional front office responsibilities to support clinic operations.
- Float between Physical Therapy locations as needed to ensure appropriate staffing coverage.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
