Patient Registration Specialist

TRIAD MSO•Stigler, OK

About The Position

Triad Complete Healthcare in Stigler, Oklahoma, is seeking a courteous, professional, and detail-oriented Patient Registration Specialist to support daily front office operations. The role is essential to patient experience and clinic efficiency. The position involves welcoming and assisting patients, managing appointments and communications, completing patient intake, maintaining records, handling insurance verification and authorizations, collecting payments, and coordinating clinic operations. The posting describes a comfortable and supportive work environment and emphasizes a patient-centered attitude and strong organizational skills.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Ability to understand insurance benefits and perform basic mathematical tasks.
Proficiency in basic computer skills and office equipment, including phones, fax machines, and copiers.
Ability to type at least 40 WPM.
Strong organizational, multitasking, and critical-thinking abilities.
Ability to follow verbal and written instructions accurately.

Nice To Haves

Previous experience in a medical office, clinic, or general office environment.
Basic knowledge of medical terminology and insurance processes.
Experience with Electronic Health Record (EHR) systems; Athena experience is a plus.
Knowledge of insurance verification, prior authorizations, and billing practices.
Compassionate and empathetic approach when working with patients and families.
Ability to work efficiently in a fast-paced environment.
Bilingual in Spanish and English.

Responsibilities

Greet and check in patients and visitors in a courteous, professional, and friendly manner.
Verify patient information and update demographics while maintaining privacy and confidentiality.
Serve as a liaison between patients, staff, and physicians, communicating clearly and effectively.
Address patient concerns and complaints in a timely, compassionate, and professional manner.
Inform patients of appointment delays or changes.
Answer incoming phone calls, direct inquiries, and provide accurate information about clinic policies and services.
Schedule, reschedule, confirm, and remind patients of appointments according to clinic protocols.
Coordinate appointment availability and patient flow with healthcare providers.
Collect and process patient intake forms, including insurance information, medical history, and consent documents.
Maintain accurate, up-to-date patient records in the Electronic Health Record (EHR) system.
Prepare patient charts and ensure required documentation is available for providers.
Scan insurance cards, verify eligibility, validate benefits, and document information accurately for each visit.
Identify insurance coverage issues and communicate them appropriately to patients, providers, and staff.
Complete prior authorizations with payers in a timely manner and notify physicians and team members about delays or non-coverage.
Collect co-pays, deductibles, and other payments accurately.
Account for daily cash and payment entries, perform daily balancing, and prepare deposits.
Assist with billing inquiries and posted transactions.
Process incoming and outgoing mail, faxes, and other communications.
Maintain a clean, organized, and professional front desk and waiting room.
Prioritize work assignments and use time between patients to check forms and data for accuracy and completeness.
Coordinate with medical staff and management to support smooth clinic operations and timely patient visits.