Patient Registration Specialist

TCC Health•Dunkirk, NY

About The Position

The Patient Registration Specialist / Certified Application Counselor works as a member of the office team and supports medical, behavioral health, dental, billing, medical records, and other departments in support of the organization’s mission. The position provides routine information to the public, greets and directs visitors, registers patients, maintains patient records, and assists with insurance information, applications, updates, and verifications. The Specialist also supports patient care coordination, office operations, financial intake, community resource awareness, and outreach activities. The role requires respectful, confidential, and nonjudgmental interactions with patients, families, coworkers, and the public. The Specialist follows organizational policies and safety procedures, maintains a clean and safe environment, and plans work to meet allocated time. Bilingual staff may translate for clinical and administrative staff, at the front desk, and for center forms as needed. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Computer knowledge, including Microsoft Excel and Word.
One year of work experience in an organization performing duties.
Excellent interpersonal and communication skills.
Computer competency.
Correct English usage, grammar, and spelling.
Basic math skills and ability to perform arithmetic calculations.
Ability to operate office equipment and learn office methods, rules, and policies.
Ability to interact effectively and supportively with people from all backgrounds.
Ability to understand and carry out verbal and written instructions.
Ability to maintain confidentiality and comply with HIPAA.
Ability to use sound judgment and independent thinking.
Ability to establish and maintain positive, effective working relationships with coworkers, patients, providers, vendors, and community members.
Valid driver’s license.
Understanding of healthcare coverage, including Medicaid, Medicare, and the Marketplace.
Willingness to support The Chautauqua Center’s mission of delivering comprehensive, high-quality, patient-centered health services in the Chautauqua region.

Nice To Haves

Experience as a Navigator or Certified Application Counselor assisting individuals with applications through the NYS Marketplace.
Associate degree from an accredited school.
Bilingual Spanish skills.

Responsibilities

Provide efficient and professional telephone service and transfer calls according to established protocols.
Participate in daily planned discussions with team members to anticipate patient needs and discuss care goals, no-show rates, acute-care calls, gaps in care, annual physical examinations, and preventive services.
Inform patients of the date and time of visits.
Perform clerical functions for providers within the position’s responsibilities.
Prepare the work area for each day, open the building at the designated time, and ensure designated activities are operational at the start of business hours.
Protect patients’ and guests’ privacy and dignity and maintain confidentiality.
Greet patients and visitors, direct them to appropriate locations and services, and assist the public, patients, and staff courteously.
Schedule and register patients and accurately enter pertinent information in accordance with policies and procedures.
Conduct financial intakes for self-pay and uninsured patients and calculate poverty percentages and sliding-fee-scale eligibility.
Determine insurance, Medicaid, and Medicare eligibility and verify insurance for scheduled patients daily.
Maintain and expand knowledge of community resources available to patients.
Explain and assist with new-patient paperwork, packets, and orientation.
Create and retrieve medical records, including gathering record contents, assigning and verifying record numbers, recording locations in the computer, and delivering records.
Initiate medical records by creating and processing patient-care record folders.
Correct and communicate patient-record problems according to established procedures.
Retrieve records using chart-out procedures and document when a chart cannot be retrieved.
Maintain record availability by processing charts into the department, using chart mark-off procedures, and facilitating chart-location activities.
Inform health care providers whether records are available.
Document and communicate work actions, irregularities, and continuing needs to maintain continuity of operations.
Send the Office Manager a weekly supply order.
Maintain cooperative working relationships with staff and the public.
Contact patients or specialists about referral or medication information as instructed by clinical staff.
Work independently when supervision is absent and respond sensitively and respectfully to patients, families, and coworkers.
Follow the organization’s OSHA safety program, including Bloodborne Pathogen Standards, Hazard Communication Standard, and TB Exposure Control Policy Plan.
Follow organizational policies and procedures and help maintain a clean and safe environment.
Remain calm and work effectively in stressful situations.
Collect and post fees according to protocols, prepare and balance daily financial registers, and submit them to the appropriate entities.
Plan work so that it is completed within the allocated time.
For bilingual staff, translate for clinical and administrative staff, front-desk interactions, and center forms as needed.
Identify community outreach and financial opportunities, such as those involving schools, seniors, or employers.
Attend or conduct community or organization events, forums, and presentations on occasion.
Adhere to the Smoke Free Environment policy.
Perform other duties as assigned.