Patient Registration Specialist

HIV AIDS ALLIANCE FOR REGION TWO INC•St. George, LA

About The Position

The Patient Registration Specialist greets visitors, provides customer service, manages phone calls, schedules appointments, and performs patient and client check-in and checkout in a busy environment. The role ensures patient information is accurate in the electronic medical record by updating demographics and verifying and updating insurance at each encounter. The specialist may also assist other staff with overflow work and other tasks as needed. The position is a float role with Monday–Friday scheduling availability between 7:30 a.m. and 8:00 p.m. Driving during the workday and local or out-of-state travel may be required.

Requirements

High school diploma.
Proven experience working in a dental or medical office.
Proficiency in Windows and Microsoft Office.
Typing skills.
Proficiency in medical practice management software, such as Athena Health.
Sound knowledge of dental and medical terminology.
Excellent verbal, customer service, and written communication skills.
Pleasant attitude toward patients and coworkers.
Exceptional organizational skills.
Ability to meet the physical demands of the position, including standing, sitting, talking, hearing, using hands and fingers to operate a computer and telephone keyboard, reaching, and light to moderate lifting.
Ability to work in a confined area and sit at a computer terminal for an extended period.

Nice To Haves

Certification in office administration, medical administration, or a related field.
Bilingual Spanish/English.

Responsibilities

Meet departmental performance standards and OHCC core values.
Greet visitors and callers, handle inquiries, and provide accurate information about services, operating hours, locations, and eligibility.
Verify and update patient demographics and insurance information at each encounter.
Answer calls, provide information, enter patient cases, take messages, and transfer calls to the appropriate department or person.
Facilitate completion of required patient and client forms according to requirements and procedures.
Schedule and confirm patient and client appointments.
Complete assignments and scheduling tasks in the electronic record.
Ensure applicable patient forms are completed and attached to the patient record.
Enter required patient demographic and other information into the electronic record while the patient is present and in accordance with PHI and HIPAA guidelines.
Locate and attach appropriate files to incoming correspondence requiring replies.
Copy correspondence and other printed materials and upload the correspondence to the patient's electronic health record.
Handle confidential and sensitive patient information in accordance with HIPAA guidelines.
Adapt to process changes and new methods and procedures while working resourcefully to accomplish reasonable work goals.
Assist other staff with overflow work and other tasks as needed.
Provide culturally and linguistically competent customer service.