Patient Registration Specialist

MainStreet Family Care•Birmingham, AL

2d•Onsite

About The Position

MainStreet Family Care is hiring a MainStreet Support Team Specialist to support patients and staff from its downtown Birmingham, Alabama headquarters. The position is in-office and not remote; applicants must be able to reliably commute or plan to relocate before starting. The specialist helps patients with registration and check-in, insurance eligibility, follow-up inquiries, referrals, medical records, and billing support. The role requires compassionate, accurate, and timely service, with requests managed through the company’s internal ticketing portal. Additional duties may be assigned as needed. The position follows a rotating 5/2 schedule. Week 1 consists of Monday, Tuesday, Friday, Saturday, and Sunday; Week 2 consists of Wednesday and Thursday. Weekday shifts are 12 hours, from 8:30 AM to 8:30 PM, and weekend shifts are 8 hours, from 1:30 PM to 9:30 PM.

Requirements

High school diploma or GED.
At least 1 year of professional office or customer service experience.
Comfort using computers, switching between programs, learning new systems, and connecting basic hardware devices such as keyboards and headphones.
Strong written and verbal communication skills.
Positive, team-oriented attitude and a passion for helping others.
Able to reliably commute to the Birmingham, Alabama headquarters or plan to relocate before starting work.

Nice To Haves

Knowledge of referrals, medical records, insurance verification, or medical billing processes.

Responsibilities

Remotely guide patients through registration and check-in using kiosks in urgent care clinic waiting rooms.
Verify insurance coverage and determine urgent care co-payments before patients arrive.
Answer patient phone calls with kindness and empathy, resolving inquiries or routing them to the appropriate department.
Respond professionally to patient inquiries through virtual mail in accordance with company policies and HIPAA guidelines.
Submit requested medical records accurately and process referrals ordered by providers for primary care patients in a timely manner.
Process payments and refunds as needed while maintaining accurate patient account balances.
Assist with post-visit financial account questions, including investigating insurance claims, correcting errors, and explaining balances.
Use the internal ticketing portal to manage requests and stay organized.
Take on additional duties and provide support to the team as needed.