Clinic Patient Registration Specialist

Summit Orthopedics•White Bear Lake, MN

5d•$19 - $23•Onsite

About The Position

The Clinic Patient Registration Specialist provides initial access for clinic and Orthopedic Urgent Care patients. The role greets and registers patients, verifies medical and demographic information, schedules follow-up appointments, and notifies the clinical team when patients arrive. It also provides general assistance to patients and teams and supports administrative activities for Revenue Cycle teams. This is a direct patient-facing position requiring excellent customer and quality service. This is a full-time position based at Summit Orthopedics' Vadnais Heights campus, with flexibility to float to other Summit locations as needed.

Responsibilities

Register and schedule patients by collecting required medical and demographic information.
Collect, apply, and reconcile co-pays and payments.
Obtain and accurately enter insurance information, and follow insurance and scheduling protocols to support accurate, compliant billing.
Coordinate interpreters and QRCs as needed.
Prepare next-day patient charts for teams and distribute couriered mail, postal mail, and faxes.
Communicate with teams and providers as necessary to provide a seamless, positive patient experience.
Manage and coordinate patient pickup items, including records and medical imaging CDs, while obtaining proper authorization and documentation.
Assist with rescheduling patients when provider schedules change.
Ensure the patient lobby is accessible, neat, and orderly.
Perform administrative and other duties as needed and assigned.
Provide excellent customer service to patients, teams, providers, and staff by being attentive, respectful, and helpful.