Patient Registration Specialist

Inomedic Health Applications • Richland, WA

3h • Onsite

About The Position

The Patient Registration Specialist provides friendly, courteous, and confidential assistance to patients during check-in and check-out in support of Occupational Medical Services at the Hanford site in Richland, Washington. This is a union position. The role is based at the 1979 Snyder Street, Richland, WA Clinic and the 200W Clinic on the Hanford Site, and requires the ability to travel between multisite locations.

The specialist supports clinic operations by preparing appointment charts, guiding patients through intake paperwork, directing patients through services, maintaining records and confidentiality, coordinating follow-up appointments, and assisting case management and provider staff. The position also involves front-desk organization, telephone support, document quality checks, daily audits, and end-of-day close-out procedures. Work takes place in a clinical environment and may involve bending, stooping, stretching, kneeling, standing, and occasional lifting. Other duties may be assigned by management.

Requirements

• Six months of experience in a related field.
• Ability to travel to multisite locations.
• Ability to cover after-hours shifts if needed.
• Ability to use Microsoft products, electronic medical records, and email.
• Excellent telephone customer service skills, interpersonal communication, problem-solving, and organizational skills.
• Attention to detail and strong organizational skills.
• Ability to work effectively in a healthcare environment.
• Ability to stand or sit for extended periods.
• Minimum educational credentials from an accredited school, college, or university; no specific degree level is stated.
• Employment is contingent upon a successful background check and potential drug screening.

Nice To Haves

• Typing speed of 45 words per minute or higher.
• Six months of experience in a related field is listed as preferred.

Responsibilities

• Review charts for upcoming appointments and confirm the accuracy of information.
• Instruct patients on completing intake forms, case histories, and other documentation, and ensure completion.
• Secure medical records and confidential information according to established procedures.
• Direct patients through appropriate services to maintain clinic flow.
• Perform quality assurance audits on documents for accuracy and completion after services.
• Complete close-out paperwork upon check-out.
• Ensure patient confidentiality in compliance with IHA Privacy Practices and HIPAA regulations.
• Audit end-of-day Record of Visit data daily.
• Support case management and provider staff by coordinating special requests.
• Maintain front-desk organization and supply inventory for both facilities.
• Answer multi-line telephone calls and respond to routine inquiries or route calls as necessary.
• Coordinate with medical schedules to assist patients with follow-up appointments and resolve appointment conflicts.
• Perform daily front-desk close-of-business procedures, including securing confidential information and closing the facility.
• Display responsible behaviors and communicate effectively with others.
• Demonstrate competency and problem-solving skills related to job duties.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed