Patient Registration Specialist

Option Care Health•Los Angeles, CA

1d•$23 - $33

About The Position

The Patient Registration Specialist facilitates new patients’ transition to Option Care Health services, aiming to provide a consistent onboarding experience for patients and referral partners. Working in conjunction with Sales, the specialist prepares patients for services and coordinates all aspects of their transition to home or alternate-site infusion services.

Requirements

High school diploma or equivalent.
At least two years of related experience.
Ability to multitask and support numerous referrals and priorities at one time.
Ability to work in a fast-paced environment.
Detail-oriented, with a high degree of quality focus.
Strong customer service skills.
Ability to troubleshoot, solve problems, and collaborate with cross-functional team members across Sales and Operations.

Nice To Haves

Previous healthcare or medical billing experience.

Responsibilities

Engage with patients, referral sources, Sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
Create, communicate, and obtain all required documentation for new referrals.
Secure patients’ upfront payments, including helping patients identify payment options and directing them to financial assistance programs when appropriate.
Support activities needed to ensure clean claims on hold and manage denials, including following up on missing paperwork.
Assist the Patient Registration Supervisor and Manager with special assignments as needed.
Perform other duties as assigned.