Intake Specialist (Per Diem) - Patient Registration

UNC Health • Smithfield, NC

2d • Onsite

About The Position

The Intake Specialist is responsible for ensuring patient access processing is completed according to procedure and documented accurately and promptly in ADT and other clinical information systems. The role contributes to departmental and organizational targets for process accuracy and timeliness. This is an onsite position at an outpatient location in Smithfield, North Carolina, with a per diem work assignment and a standard schedule of four hours per week. The stated hours of operation are Monday through Friday, 5:30 a.m. to 6:00 p.m., and Saturdays.

Requirements

• High school diploma or GED.
• Two years of customer service and/or clerical experience.

Responsibilities

• Verify and maintain accurate ADT information, including insurance verification and patient and guarantor demographics, to support patient safety, charging, coding, insurance processing, and billing.
• Schedule new and follow-up patient appointments as required.
• Attempt to reschedule canceled appointments whenever possible and communicate cancellations to providers as necessary.
• Complete and document governmental, regulatory, financial, and contractual forms according to procedure.
• Ensure documents are scanned or saved to the correct location and are legible.
• Use the price estimation tool, when applicable, during registration to provide patients with accurate estimates.
• Meet departmental upfront collection targets, including deposits, estimated amounts due, copayments, and prior balances.
• Participate in departmental quality assurance by using system work queues, reducing individual errors, and making corrections.
• Use system work queues daily as part of registration to minimize errors.

What This Job Offers

• Education Level: High school or GED