Patient Intake Registration I

Shawnee Health•Carbondale, IL

2d•Onsite

About The Position

Shawnee Health is seeking a full-time Patient Intake Registration I for its Shawnee Health Center, Carbondale OBGYN office. The role reports directly to the Patient Intake Registration Supervisor and supports front-desk operations by managing patient interactions, scheduling, registration, and intake in practice management and EHR systems. The position requires professional, confidential handling of patient information and flexibility to provide coverage during high-volume periods or staff shortages. A flexible schedule, including some evenings, weekends, and early morning hours, is required, as is reliable transportation on the job.

Requirements

Meet Customer Service principles of AIDET: Acknowledge, Introduce, Duration, Explanation, and Thank you.
Exercise a high level of discretion when handling confidential information.
Solve problems independently with moderate supervision.
Be competent in the use of computers.
Have excellent written and verbal communication, interpersonal, and organizational skills.
Maintain patient and employee confidentiality.
Have reliable transportation on the job.
Be available for a flexible schedule, including some evenings, weekends, and early morning hours.

Responsibilities

Schedule and document all patient interactions in the appropriate locations within practice management and EHR systems.
Answer, screen, and process medical service requests and telephone inquiries promptly and professionally while adhering to confidentiality policies.
Check patients in accurately and efficiently, verify insurance and Medicaid eligibility, collect co-pays, and update information in the practice management system.
Collect and enter patient intake information accurately into the appropriate area of the practice management system.
Schedule return appointments according to established protocols.
Complete SFA applications proficiently and pass annual testing for SFA application processing.
Refer patients to appropriate staff, including triage, medical records, patient care coordinators, case management, and ACA staff, according to patient requests and established protocols.
Schedule appointments using the practice management system according to established protocols.
Balance money drawers and bank deposits daily in accordance with Shawnee Health policies.
Access and monitor patient recall plans, notify patients, and schedule follow-up visits.
Participate in internal education opportunities relevant to front-desk operations and customer service.
Complete assigned training through Paycor Learning and other required resources.
Meet Shawnee Health and department benchmarks and quality indicators as monitored through audits or recordings.
Support organizational changes and provide coverage as needed during high-volume periods or staff shortages.
Work a flexible schedule that includes some evenings, weekends, and early morning hours.
Maintain reliable transportation on the job.