Patient Intake Registration I - Part Time

Shawnee Health Service•Marion, IL

About The Position

Shawnee Health is hiring a part-time Patient Intake Registration I for its Shawnee Health Marion Dental Center. The role handles patient scheduling, registration, intake documentation, telephone inquiries, and related front-desk operations using practice management and electronic health record systems. The position reports directly to the Patient Intake Registration Supervisor and may be temporarily or permanently reassigned to other Shawnee Health Care Centers. The starting salary is $16.00.

Requirements

Excellent written and verbal communication, interpersonal, and organizational skills.
Excellent computer and software knowledge.
Ability to exercise a high level of discretion when handling confidential information.
Ability to solve problems independently with moderate supervision.
Ability to maintain patient and employee confidentiality.
Advanced phone skills, including handling two or more specialties.

Responsibilities

Schedule and document all patient interactions in the appropriate location within practice management/EHR systems.
Answer, screen, and process medical service requests and telephone inquiries promptly and professionally while adhering to confidentiality policies.
Check patients in, verify insurance and Medicaid eligibility, collect co-pays, and update information in the practice management system.
Collect and enter patient intake information accurately in the appropriate area of the practice management system.
Schedule return appointments according to established protocols.
Complete SFA applications proficiently and pass annual testing for SFA application processing.
Refer patients to appropriate staff according to their requests and established protocols, including triage, medical records, patient care coordinators, case management, and ACA staff.
Use the practice management system to schedule appointments according to established protocols.
Balance money drawers and bank deposits daily in accordance with Shawnee Health policies.
Access and monitor patient recall plans, notify patients, and schedule follow-up visits.
Participate in internal education relevant to front desk operations and customer service.
Complete assigned training through Paycor Learning and other required resources.
Meet Shawnee Health and department benchmarks and quality indicators as monitored through audits and recordings.
Work at other Shawnee Health Care Centers if temporarily or permanently reassigned.
Maintain an excellent understanding of Shawnee Health policies and procedures.