Patient Intake Registration I - Part Time

Shawnee Health•Marion, IA

About The Position

Shawnee Health is hiring a part-time Patient Intake Registration I for its Shawnee Health Marion Dental Center. The position reports directly to the Patient Intake Registration Supervisor. The role handles patient scheduling, registration, intake documentation, insurance and Medicaid eligibility checks, payments, telephone inquiries, referrals, and follow-up appointments while protecting confidential information. The employee may be temporarily assigned or permanently reassigned to other Shawnee Health Care Centers.

Requirements

Excellent written and verbal communication, interpersonal, and organizational skills.
Excellent computer and software knowledge.
Ability to exercise a high level of discretion when handling confidential information.
Ability to solve problems independently with moderate supervision.
Ability to maintain patient and employee confidentiality.
Advanced phone skills, taking two or more specialties.

Responsibilities

Schedule and document all patient interactions in the appropriate locations within practice management and EHR systems.
Answer, screen, and process medical service requests and telephone inquiries promptly and professionally while adhering to confidentiality policies.
Check patients in, verify insurance and Medicaid eligibility, collect co-pays, and update information in the practice management system.
Collect and enter patient intake information accurately in the appropriate area of the practice management system.
Schedule return appointments according to established protocols.
Complete SFA applications proficiently and pass annual testing for SFA application processing as indicated.
Refer patients to appropriate staff, including triage, medical records, patient care coordinators, case management, and ACA staff, according to patient requests and established protocols.
Use the practice management system to schedule appointments according to established protocols.
Balance money drawers and bank deposits daily in accordance with Shawnee Health policies.
Access and monitor patient recall plans, notify patients, and schedule follow-up visits.
Participate in internal education opportunities relevant to front desk operations and customer service.
Complete assigned training through Paycor Learning and other required resources.
Meet Shawnee Health and department benchmarks and quality indicators as monitored through audits and recordings.
Maintain an excellent understanding of Shawnee Health policies and procedures.
Work at other Shawnee Health Care Centers when temporarily assigned or permanently reassigned.