Registration & Intake Coordinator

Hackensack Meridian Health•Clifton, NJ

4d•$20

About The Position

The Registration and Intake Coordinator schedules and registers inpatients and outpatients and handles clerical duties for the department. The role includes appointment scheduling, patient pre-registration, insurance eligibility and benefits verification, chart creation, collection and posting of patient payments, and processing medical-record requests. The coordinator also adapts communication and care to the needs of the patient population, including age, culture, language, hearing, vision, developmental level, education, and literacy.

Requirements

High school diploma, GED, and/or completion of a GED-equivalent program.
Knowledge of medical terminology.

Responsibilities

Schedule patient appointments and provide the daily departmental schedule to patient transport and security.
Complete patient pre-registration by collecting insurance information and entering it into SMS.
Use the Insurance Eligibility Verification system and explain the process to patients.
Verify insurance benefits and coverage by contacting insurance companies.
Create charts for new patients.
Collect co-pays and deductibles and post payments in the finance system according to HUMC cash collection and reconciliation procedures.
Process requests for medical records.
Identify the needs of the patient population and adapt communication and care to those needs, including age, culture, language, hearing or visual impairment, developmental level, education, and literacy.
Adhere to the standards identified in the Medical Center's Organizational Competencies.