Registration Intake Specialist

Community Health Systems Professional Services Corporation•Valparaiso, IN

About The Position

The Registration Intake Specialist completes accurate and efficient patient registration and insurance verification processes. The role supports the patient experience by gathering demographic, clinical, and financial information, complying with regulatory standards, and providing customer service during intake. The specialist works with patients, families, and clinical departments to support timely and informed care delivery.

Requirements

0–2 years of experience in patient registration, intake, or insurance verification.
Strong knowledge of registration systems, insurance verification tools, and patient intake processes.
Ability to interpret insurance responses, explain financial obligations, and collect payments.
Excellent verbal and written communication skills with a focus on customer service.
Attention to detail and accuracy in data entry and documentation.
Ability to handle sensitive patient information discreetly and maintain confidentiality.
Proficiency with computer systems, including Microsoft Office and electronic health record platforms.
Ability to prioritize tasks in a fast-paced environment and respond calmly during emergency situations.

Nice To Haves

Associate degree in Healthcare Administration, Business, or a related field.
Experience in a hospital or healthcare setting.

Responsibilities

Greet patients and families professionally and compassionately, creating a positive first impression and accurately collecting patient information.
Obtain, verify, and enter patient demographic and insurance information into the registration system while maintaining accuracy and confidentiality.
Verify insurance eligibility through electronic systems, identify appropriate insurance plan codes, and interpret responses for accurate billing and reimbursement.
Obtain patient or legal representative signatures on consent and authorization forms, explain their content, and document exceptions or limitations.
Screen for medical necessity using tools such as the Advanced Beneficiary Notice (ABN), and ensure required forms are documented and distributed.
Communicate with clinical and ancillary departments about patient arrival and status to coordinate services promptly.
Counsel patients about financial responsibilities, including co-pays, deposits, and self-pay options, and collect payments when applicable.
Secure patient valuables upon admission and maintain accurate records according to facility policy.
Operate a multi-line phone system as needed to manage incoming and outgoing communications.
Maintain communication with key personnel during codes or facility alerts as part of emergency procedures.
Maintain organized documentation, facilitate prompt record retrieval, and support efficient patient flow through intake.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.