Registration/Patient Intake Coordinator

NORTH IDAHO DERMATOLOGY INC • Coeur d'Alene, ID

5h • Onsite

About The Position

North Idaho Dermatology is hiring a full-time Registration/Patient Intake Coordinator for its registration team in Coeur d'Alene. The role typically works at the front desk of a medical office, assisting patients and other visitors. Hours vary with clinic schedules and generally fall between 6:30 a.m. and 3:30 p.m. or 8:00 a.m. and 5:00 p.m., Monday through Friday. The employee may need to travel to other North Idaho Dermatology offices as needed. There are no direct reports.

Requirements

• High school diploma or GED.
• One year of clinical front desk experience.
• Ability to demonstrate excellent customer service.
• General understanding of HIPAA guidelines.
• Proficiency with computer software, including Word, Excel, and Google Docs.

Nice To Haves

• Ten-key experience.
• Dermatology experience.

Responsibilities

• Greet patients with a smile and a positive attitude.
• Check in and check out patients, obtaining accurate and current demographic and insurance information at each visit.
• Answer telephone calls promptly and professionally, redirecting calls as needed.
• Collect patient co-payments as required.
• Assist with insurance verification for new patients and established patients with new insurance.
• Schedule appointments and make appointment reminder calls.
• Maintain an accurate cash box, including end-of-day balancing.
• Keep the waiting area clean and neat.
• Cross-train in other departments as needed.
• Provide excellent customer service while exercising diplomacy and tact.
• Follow confidentiality and privacy protocols in accordance with practice policies and HIPAA requirements.
• Adhere to practice safety and security policies.
• Perform duties in compliance with North Idaho Dermatology's Core Values: Innovation, Professionalism, Optimism, Empathy, and Teamwork.
• Travel to other North Idaho Dermatology offices as needed.
• Perform other assigned duties, including post-registration tasks, faxes, and EMA scans.

Benefits

• Paid time off.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• 401(k) matching contributions up to 4%.
• Discounts on medical-grade spa products and cosmetic services, including Botox, CoolSculpting, and facials.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED