Patient Intake Registration I

Shawnee Health•Marion, IA

3d•Onsite

About The Position

Shawnee Health is seeking a full-time Patient Intake Registration I for its Shawnee Health Center, Marion Medical office. The position reports directly to the Patient Intake Registration Supervisor and handles patient registration, scheduling, intake information, and front-desk service in practice management and EHR systems. The role requires a flexible schedule, including some evenings, weekends, and early morning hours, and reliable transportation on the job.

Requirements

Meet the AIDET customer service principles: Acknowledge, Introduce, Duration, Explanation, and Thank you.
Exercise a high level of discretion when handling confidential information.
Solve problems independently with moderate supervision.
Be competent in using computers.
Have excellent written and verbal communication, interpersonal, and organizational skills.
Maintain patient and employee confidentiality.
Work a flexible schedule that may include evenings, weekends, and early morning hours.
Have reliable transportation on the job.

Responsibilities

Schedule and document patient interactions in the appropriate location within practice management/EHR systems.
Answer, screen, and process medical service requests and telephone inquiries promptly and professionally while adhering to confidentiality policies.
Check patients in; verify insurance and Medicaid eligibility, collect co-pays, and update information in the practice management system.
Collect and enter patient intake information accurately in the appropriate area of the practice management system.
Schedule return appointments according to established protocols.
Complete SFA applications proficiently and pass annual testing for SFA application processing as indicated.
Refer patients to appropriate staff according to their requests and established protocols, including triage, medical records, patient care coordinators, case management, and ACA staff.
Use the practice management system to schedule appointments according to established protocols.
Balance money drawers and bank deposits daily in accordance with Shawnee Health policies.
Access and monitor patient recall plans, notify patients, and schedule follow-up visits.
Participate in internal education relevant to front-desk operations and customer service.
Complete assigned training through Paycor Learning and other required resources.
Meet Shawnee Health and department benchmarks and quality indicators as monitored through audits or recordings.
Support organizational changes and provide flexible coverage during high-volume periods or staff shortages.