Patient Intake Registration I

Shawnee Health Service•Marion, IL

3d•Onsite

About The Position

Shawnee Health is seeking a full-time Patient Intake Registration I for its Shawnee Health Center, Marion Medical office. The position reports directly to the Patient Intake Registration Supervisor and is responsible for patient scheduling, registration, intake documentation, and front-desk customer service using practice management and EHR systems. The role requires handling patient information confidentially, checking insurance or Medicaid eligibility, collecting payments, and coordinating referrals and follow-up appointments according to established protocols. The position requires a flexible schedule, including some evenings, weekends, and early morning hours. Reliable transportation on the job is mandatory. The starting salary is $16.00. Shawnee Health offers a comprehensive benefits package and paid time off.

Requirements

Meet the AIDET customer service principles: Acknowledge, Introduce, Duration, Explanation, and Thank you.
Exercise a high level of discretion when handling confidential information.
Solve problems independently with moderate supervision.
Be competent in the use of computers.
Have excellent written and verbal communication, interpersonal, and organizational skills.
Maintain patient and employee confidentiality.
Reliable transportation on the job is mandatory.

Responsibilities

Schedule and document all patient interactions in the appropriate locations within practice management and EHR systems.
Promptly and professionally answer, screen, and process medical service requests and telephone inquiries while adhering to confidentiality policies.
Check patients in, verify insurance or Medicaid eligibility, collect co-pays, and update information in the practice management system.
Collect and enter accurate patient intake information in the appropriate area of the practice management system.
Schedule return appointments according to established protocols.
Complete SFA applications proficiently and pass annual testing for SFA application processing as indicated.
Refer patients to appropriate staff according to patient requests and established protocols, including triage, medical records, patient care coordinators, case management, and ACA staff.
Use the practice management system to schedule appointments according to established protocols.
Balance money drawers and bank deposits daily in accordance with Shawnee Health policies.
Access and monitor patient recall plans, notify patients, and schedule follow-up visits.
Participate in internal education relevant to front-desk operations and customer service.
Complete assigned training through Paycor Learning and other required resources.
Meet Shawnee Health and department benchmarks or quality indicators as monitored through audits or recordings.
Support organizational changes and provide flexible coverage during periods of high volume or staff shortages.
Work a flexible schedule that may include evenings, weekends, and early morning hours.
Maintain reliable transportation for work-related needs.