Per Diem Patient Registration Specialist

UnitedHealth Group • Phoenix, AZ

1d • $16 - $29 • Onsite

About The Position

Optum is hiring a Patient Registration Specialist for the Patient Access Registration Department at The University of Arizona Cancer Center at Dignity Health St. Joseph’s Hospital and Medical Center in downtown Phoenix. The specialist helps facilitate patient admissions by identifying patients, collecting accurate demographic and health information, verifying insurance eligibility and benefits, and supporting accurate and timely reimbursement. The role also includes answering questions about payment assistance, collecting patient payments, following HIPAA requirements, and entering information into the hospital computer system.

Patient Registration Specialists are often the first point of contact for patients and families. They are expected to provide a professional, compassionate, and respectful experience while gathering complete and accurate information to support access to care.

This is an as-needed, per diem position, Monday through Friday. Employees must be flexible to work assigned 8-hour day shifts within normal business hours of 6:30 a.m. to 5:00 p.m. No weekends or major holidays are required. The position is onsite at 625 N 6th St, Phoenix, AZ 85004. The employer provides two weeks of paid training and has an onsite café. A $2,000 sign-on bonus is available to external applicants only; current UnitedHealth Group, UnitedHealthcare, and related-entity employees are ineligible. The stated hourly pay range is $16.00–$29.00, based on full-time employment, and depends on factors including local labor markets, education, work experience, and certifications. Benefits and incentives are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a hospital patient registration department, physician office, or other medical setting.
• At least 1 year of customer service experience.
• At least 1 year of experience with insurance policies and procedures.
• Ability to work as needed on assigned 8-hour day shifts Monday through Friday, within operating hours of 6:30 a.m. to 5:00 p.m.
• Pass a drug test before beginning employment.

Nice To Haves

• Previous experience collecting patient copayments, deductibles, and similar payments.
• Experience submitting authorization requests and/or processing referrals.
• Previous experience using Google products.
• Working knowledge of facility pricing structures and cost estimates.
• Knowledge of ICD-9/ICD-10 and CPT terminology.
• Understanding of medical terminology.
• Fluency in English and Spanish.

Responsibilities

• Communicate with patients and/or families in person or by phone to complete registration, collect demographics and health information, and verify insurance eligibility and benefits.
• Respond to patient and caregiver inquiries compassionately and respectfully.
• Obtain insurance and benefits verification.
• Collect point-of-service payments, including copayments, deductibles, and coinsurance.
• Enter information accurately into computer systems and scan documents.
• Organize and schedule patient services and appointments for referrals.
• Register and preregister patients for emergency, elective, and scheduled cases.
• Work with patient registration and electronic medical record systems.
• Generate, review, and analyze patient data reports and follow up on issues or inconsistencies.
• Comply with HIPAA requirements.

Benefits

• Two weeks of paid training.
• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs, subject to eligibility requirements.
• Equity stock purchase, subject to eligibility requirements.
• 401(k) contribution, subject to eligibility requirements.
• Onsite café.
• $2,000 sign-on bonus for eligible external applicants.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED