Registrar - Registration MSD - FT - Day
About The Position
Registration staff greet patients and visitors to Stormont Vail and create a friendly atmosphere while collecting the patient and visit information needed for each visit. The role provides clerical and reception support in a welcoming, customer-focused manner and completes registration workflows and financial discussions efficiently while following organizational and regulatory standards. This is a full-time, on-site, patient-facing position working 40 hours per week on the first/day shift. There is no planned travel, although occasional coverage at a different clinic may be needed for an unplanned vacancy. The position has no supervisory or budget responsibility.
Requirements
- High school diploma or GED.
- One year of customer service experience.
- Knowledge of Patient Rights, HIPAA, and Medicare Secondary Payer guidelines (preferred proficiency).
- Ability to identify complex problems, review relevant information, evaluate options, and implement appropriate solutions (preferred proficiency).
- Knowledge of basic medical terminology (preferred proficiency).
Nice To Haves
- Knowledge of Patient Rights, HIPAA, and Medicare Secondary Payer guidelines.
- Ability to identify complex problems, review related information, evaluate options, and implement appropriate solutions.
- Knowledge of basic medical terminology.
Responsibilities
- Provide excellent customer service to patients, visitors, and other guests.
- Register patients in a timely manner, collecting demographic, insurance, and visit information and obtaining document signatures.
- Complete check-in and admission functions for the assigned service area and verify patient identity.
- Conduct financial discussions, provide patient estimates, collect payments, and collect copayments and prior balances as appropriate.
- Assist patients with required documentation and database entry based on the service area.
- Schedule follow-up appointments as appropriate.
- Provide and explain required handouts as appropriate.
- Complete basic real-time insurance eligibility validation.
- Support department-specific duties such as referrals, RiteFax, and answering phones.
- Complete clerical and office duties as required for the service area.
- Follow applicable laws and regulations, including maintaining patient confidentiality.
- Correct account and visit edits in a timely manner.
- Comply with Stormont Vail policies, standards, mandatory training, and requirements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
