Registrar - Patient Registration HSD - FT - Night
Stormont Vail Health•Topeka, KS
•Onsite
About The Position
Registration staff graciously greet all patients and visitors to Stormont Vail and provide a positive image by creating a friendly atmosphere. They collect necessary patient and visit information courteously, complete clerical and reception duties with a focus on customer needs, and carry out workflows and financial discussions efficiently while adhering to organizational and regulatory standards. This is a full-time, patient-facing, on-site position working third shift, 40 hours per week, with no supervisory or budget responsibility.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- Knowledge of patient rights, HIPAA, and Medicare Secondary Payer guidelines (preferred proficiency).
- Ability to identify problems, review related information, develop and evaluate options, and implement solutions (preferred proficiency).
- Ability to learn and understand basic medical terminology used in the department (preferred proficiency).
Nice To Haves
- Experience in a healthcare setting.
Responsibilities
- Provide excellent customer service to patients, visitors, and other guests.
- Register patients promptly, collecting demographic, insurance, and visit information and obtaining signatures on documents.
- Complete check-in and admission functions based on the service area.
- Conduct financial discussions, provide patient estimates, and collect payments.
- Validate patient identity and apply patient safety armbands.
- Assist patients with state-required documentation and database entry based on the service area.
- Answer department calls, respond to questions, or transfer callers to the appropriate area.
- Provide and explain required handouts as appropriate.
- Complete basic real-time insurance eligibility validation.
- Escort patients to the treatment area.
- Complete clerical and office duties as required by the service area.
- Correct system registration-level edits in a timely manner.
- Follow Stormont Vail’s confidentiality policy and maintain the confidentiality of patients, co-workers, and volunteers.
- Comply with Stormont Vail Health policies, standards, mandatory training, and requirements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
