Patient Registrar, Patient Registration

Athol Hospital•Athol, MA

1d•Onsite

About The Position

The Patient Registrar is responsible for accurately and promptly registering and scheduling patients in a variety of settings, including the Emergency Department, Admitting, and the Scheduling Office. The role also provides coverage for switchboard operators and scheduling office staff. Duties include registering patient accounts, verifying insurance and authorizations, and supporting patient flow and departmental operations. This is a per-diem position scheduled every other weekend from 3:00 p.m. to 11:00 p.m., with rotating holidays and additional shifts picked up as needed.

Requirements

High school graduate or equivalent.
Medical terminology, spelling competence, and computer experience are essential.
Excellent communication skills and the ability to perform multiple tasks with minimal supervision.
Ability to deal effectively and courteously with the public, physicians, and hospital personnel in a high-volume setting.
Accuracy in work, as it is critical for patient care and financial purposes.

Nice To Haves

Formal training beyond a high school diploma.
Referral and/or third-party billing experience.
Knowledge of Meditech.

Responsibilities

Conduct thorough patient interviews to obtain accurate demographic and insurance information and initiate registration.
Complete non-patient registrations accurately.
Obtain required patient or representative signatures for Medical Records.
Verify insurance eligibility, benefits, and mailing addresses with insurers within 24 hours for inpatient, observation, and SDC accounts, and verify eligibility for outpatient accounts.
Collaborate with patient care staff on bed assignments, notify the Emergency Department and physicians of bed availability, and ensure charts are delivered promptly to the floor.
Obtain surgery information from surgeon offices and generate pre-operation and surgical account numbers.
Facilitate the admitting portion of pre-operative testing to support accurate account information and smooth patient flow to Surgical Day Care.
Prioritize and reprioritize work as customer needs change.
Perform assigned duties when covering scheduling operations, reception, or switchboard operations.
File outpatient orders accurately and understand standing orders and the process for notifying physicians of expiration dates.
Assist the manager with training new employees on patient access processes as directed.
Maintain knowledge of registration policies and procedures and cover Emergency Department Registration staff for breaks and days off.
Assist Emergency Department staff during high-volume periods and trauma situations.
Maintain knowledge of downtime procedures for Admitting, Outpatient, and Emergency Department Registration.
Contribute to the design, development, and maintenance of systems that support efficient departmental operations.
Meet performance standards for telephone etiquette, directions, first impressions, and patient wait times.
Use electronic and web-based payer systems to obtain eligibility information.
Register MABRs within one hour of receipt.
Contact insurance companies and physician offices to ensure Endo authorizations are complete and accurate.
Notify the supervisor promptly of backlogs or obstacles that prevent completion of assigned duties.
Attend at least eight department staff meetings per year.
Complete status changes accurately and notify insurance companies when needed.
Spell information correctly, especially diagnoses on documents.
Compile daily, weekly, and monthly data and statistics accurately, including the daily duty board.
Input and scan insurance authorizations accurately when paperwork is provided.
Recognize problems and contact the insurance company or physician office as needed.
Perform other job-related duties as assigned.