Patient Registrar, Patient Registration

Heywood Hospital•Gardner, MA

About The Position

The Patient Registrar is responsible for accurately and promptly registering and scheduling patients in a variety of settings, including the Emergency Department, Admitting, and the Scheduling Office. The role also provides coverage for switchboard operators, scheduling office staff, and ED Registration staff. Responsibilities include registering patient accounts, verifying insurance and authorizations, obtaining required signatures, and supporting smooth patient flow and bed assignments. This position works 20 hours per week: two 8-hour mixed shifts and a Thursday shift from 2:00 p.m. to 6:00 p.m. No weekends or holidays are required. The posted wage is $18.00; the employer notes that final compensation may depend on relevant experience, skills, qualifications, and internal equity.

Requirements

High school graduate or equivalent.
Medical terminology, spelling competence, and computer experience are essential.
Excellent communication skills and the ability to perform multiple tasks with minimal supervision.
Ability to deal effectively and courteously with the public, physicians, and hospital personnel in a high-volume setting.
Accuracy in work, given its importance to patient care and financial purposes.
Ability to exert up to 20 pounds of force occasionally, up to 10 pounds frequently, and a negligible amount constantly; frequent reaching and handling are also required.
Required behavioral attributes include achievement motivation, concern for order, flexibility, initiative, self-confidence, customer-service orientation, interpersonal effectiveness, teamwork, analytical thinking, and information seeking.

Nice To Haves

Formal training beyond a high school diploma.
Referral and/or third-party billing experience.
Knowledge of Meditech.

Responsibilities

Conduct patient registration interviews to obtain accurate demographic and insurance information, and complete non-patient registrations accurately.
Obtain signatures from patients or their representatives for Medical Records.
Contact insurance companies to verify eligibility, benefits, mailing addresses, and authorization information for inpatient, observation, surgical day care, outpatient, and endoscopy accounts as applicable.
Collaborate with patient care staff to determine bed assignments, notify the Emergency Department and physicians of bed availability, and ensure charts are delivered to the floor promptly.
Obtain surgery information from surgeons’ offices and generate pre-operation and surgical account numbers.
Facilitate the admitting portion of pre-operative testing to support accurate account information and smooth patient flow to Surgical Day Care.
Prioritize and reprioritize work based on changing customer needs.
Perform assigned duties when covering scheduling operations, the receptionist desk, or switchboard operations.
File outpatient orders accurately and maintain working knowledge of standing orders and notification procedures for expiration dates.
Assist the manager, as directed, with training new employees on patient access processes.
Maintain knowledge of registration policies, procedures, and computer downtime procedures for Admitting, Outpatient, and ED Registration.
Provide ED Registration coverage for breaks and days off and assist ED staff during high-volume or trauma periods.
Contribute to the design, development, and maintenance of systems that support efficient department operations.
Meet performance standards for telephone etiquette, directions, first impressions, and patient wait times.
Register MABRs within one hour of receipt.
Complete status changes accurately and notify insurance companies when needed.
Accurately spell information, especially diagnoses, on all documents.
Compile requested daily, weekly, and monthly data and statistics, including the daily duty board.
Input and scan insurance authorizations accurately when paperwork is provided.
Recognize problems and contact insurance companies or physicians’ offices to resolve them.
Notify the supervisor immediately about backlogs or obstacles that prevent completion of assigned duties.
Attend at least eight department staff meetings per year.
Maintain a positive, cooperative, receptive, committed, and optimistic attitude.