Patient Registrar, Patient Registration

Heywood Hospital•Gardner, MA

About The Position

The Patient Registrar is responsible for accurate and timely patient registration and scheduling in a variety of settings, including the Emergency Department, Admitting, and the Scheduling Office. The role also provides coverage for switchboard operators and scheduling office staff. Responsibilities include registering patient accounts, verifying insurance, and ensuring authorizations are valid. The position is 20 hours per week and includes two 8-hour mixed shifts and a Thursday shift from 2:00 p.m. to 6:00 p.m. There are no weekends or holidays. The listed pay is $18.00; final compensation may depend on experience, skills, qualifications, and internal equity. The role requires patient-facing service, accurate handling of demographic, insurance, and authorization information, and coordination with clinical staff, physicians, insurance companies, and medical offices. Employees may also be asked to perform related duties beyond those explicitly listed.

Requirements

High school graduate or equivalent.
Medical terminology, spelling competence, and computer experience are essential.
Excellent communication skills.
Ability to perform multiple tasks with minimal supervision.
Ability to deal effectively and courteously with the public, physicians, and hospital personnel in a high-volume setting.
Accuracy in work, as it is critical for patient care and financial purposes.
Required behavioral attributes include achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service orientation, interpersonal effectiveness, teamwork, analytical thinking, and information seeking.

Nice To Haves

Formal training beyond a high school diploma.
Referral and/or third-party billing experience.
Knowledge of Meditech.

Responsibilities

Conduct patient registration interviews to obtain accurate demographic and insurance information.
Complete non-patient registrations accurately.
Obtain patient or representative signatures for Medical Records.
Verify insurance eligibility, benefits, and mailing addresses for inpatient, observation, and SDC accounts within 24 hours of admission.
Verify insurance eligibility for outpatient accounts using electronic and web-based payer systems.
Coordinate bed assignments with patient care staff, notify the Emergency Department and physicians of bed availability, and ensure charts are delivered to the floor promptly.
Obtain surgery information from surgeon offices and generate pre-operation and surgical account numbers.
Facilitate the admitting portion of pre-operative testing to ensure accurate account information and smooth patient flow to Surgical Day Care.
Prioritize and reprioritize work according to changing customer needs.
Perform assigned duties when covering scheduling operations, receptionist desk duties, or switchboard operations.
File outpatient orders accurately and understand standing orders and notification procedures for expiration dates.
Assist the manager with training new employees on patient access processes when directed.
Maintain knowledge of registration policies and procedures and cover ED Registration staff breaks and days off.
Assist ED staff during high-volume periods and/or trauma situations.
Maintain knowledge of Admitting, Outpatient, and ED Registration computer downtime procedures.
Contribute to the design, development, and maintenance of systems that support efficient department operations.
Register MABRs within one hour of receipt.
Contact insurance companies and physician offices to ensure Endo authorizations are completed and accurate.
Notify a supervisor immediately of backlogs or obstacles preventing completion of assigned work.
Attend at least eight department staff meetings per year.
Complete status changes accurately and notify insurance companies when needed.
Ensure information is spelled correctly, especially diagnoses on documents.
Compile daily, weekly, and monthly data and statistics accurately, including the daily duty board.
Input and scan insurance authorizations accurately when paperwork is provided.
Recognize problems and contact insurance companies or physician offices as appropriate.
Meet department performance standards for telephone etiquette, directions, first impressions, and patient wait times.
Maintain a positive, receptive, cooperative, committed, and optimistic attitude in daily work.