Registrar - Patient Registration HSD - FT - Night
About The Position
Registration staff warmly greet patients and visitors to Stormont Vail, creating a friendly atmosphere and a positive customer experience. They courteously collect the information necessary for patient visits and perform clerical and reception duties with a focus on meeting customer needs. The role completes registration workflows and financial discussions efficiently while following organizational and regulatory standards. This is a patient-facing, on-site, full-time, non-exempt position working a third (night) shift, 40 hours per week, with shifts of less than 12 hours. The position has no supervisory or budget responsibility.
Requirements
- High school diploma or GED.
- One year of customer service experience.
- Knowledge of Patient Rights, HIPAA, and Medicare Secondary Payer guidelines is listed as preferred proficiency.
- Ability to identify problems, review related information, develop and evaluate options, and implement solutions is listed as preferred proficiency.
- Ability to learn and understand basic medical terminology used in the department is listed as preferred proficiency.
Nice To Haves
- Experience in a healthcare setting.
- Proficiency with Patient Rights, HIPAA, and Medicare Secondary Payer guidelines.
- Proficiency in identifying problems, reviewing related information, evaluating options, and implementing solutions.
- Ability to learn and understand basic medical terminology used in the department.
Responsibilities
- Provide excellent customer service to patients, visitors, and other guests.
- Register patients promptly, collecting demographic, insurance, and visit information and obtaining signatures on documents.
- Complete check-in and admission functions according to the service area.
- Conduct financial discussions, provide patient estimates, and collect payments.
- Validate patient identity and apply patient safety armbands.
- Assist patients with state-required documentation and database entry according to the service area.
- Answer department calls, respond to questions, or transfer callers to the appropriate area.
- Provide and explain required handouts as appropriate.
- Complete basic real-time insurance eligibility validation.
- Escort patients to treatment areas.
- Perform clerical and office duties as required by the service area.
- Correct system registration-level edits in a timely manner.
- Follow Stormont Vail's confidentiality policy and maintain the confidentiality of patients, coworkers, and volunteers.
- Comply with organizational policies, standards, mandatory training, and requirements; perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
