Registrar - Patient Registration HSD - FT - Day

Stormont-Vail HealthCare•Topeka, KS

4d•Onsite

About The Position

Registration staff greet patients and visitors to Stormont Vail and provide a positive, friendly customer experience. They collect patient and visit-related information courteously and complete clerical and reception duties with a focus on customer needs. The role completes registration workflows and financial discussions efficiently while following organizational and regulatory standards. This is a full-time, on-site, patient-facing position on the first/day shift, scheduled for 40 hours per week. It is non-exempt and has no supervisory or budget responsibility.

Requirements

High school diploma or GED.
One year of customer service experience.
Ability to follow confidentiality and privacy standards.
Ability to dedicate full attention to job duties and communication during working hours.
Ability to adhere to break and attendance schedules agreed upon with a supervisor.

Nice To Haves

Experience in a healthcare setting.
Preferred proficiency in knowledge of Patient Rights, HIPAA, and Medicare Secondary Payer guidelines.
Preferred proficiency in identifying problems, reviewing related information, evaluating options, and implementing solutions.
Preferred proficiency in learning and understanding basic medical terminology used in the department.

Responsibilities

Provide excellent customer service to patients, visitors, and other guests.
Register patients promptly, including collecting demographic, insurance, and visit information and obtaining signatures on documents.
Complete check-in and admission functions according to the service area.
Conduct financial discussions, provide patient estimates, and collect payments.
Validate patient identity and apply patient safety armbands.
Assist patients with state-required documentation and database entry according to the service area.
Answer department phone calls, respond to questions, or transfer callers to the appropriate area.
Provide and explain required handouts as appropriate.
Complete basic real-time insurance eligibility validation.
Escort patients to treatment areas.
Perform clerical and office duties as required by the service area.
Correct system registration-level edits promptly.
Maintain patient, co-worker, and volunteer confidentiality in accordance with Stormont Vail policy.
Comply with Stormont Vail policies, standards, mandatory training, and requirements.
Perform other duties as assigned.