Registrar - Patient Registration HSD - FT - Day

Stormont Vail Health•Topeka, KS

6d•Onsite

About The Position

Registration staff graciously greet patients and visitors to Stormont Vail and provide a positive image by creating a friendly atmosphere. The Registrar collects necessary patient and visit-related information courteously, performs clerical and reception duties with a focus on customer needs, and completes workflows and financial discussions efficiently while following organizational and regulatory standards. This is a patient-facing, on-site position with no supervisory or budget responsibility.

Requirements

High school diploma or GED.
At least 1 year of customer service experience.
Knowledge of patient rights, HIPAA, and Medicare Secondary Payer guidelines is preferred.
Ability to identify problems, review relevant information, evaluate options, and implement solutions is preferred.
Ability to learn and understand basic medical terminology used in the department is preferred.

Nice To Haves

Experience in a healthcare setting.
Knowledge of patient rights, HIPAA, and Medicare Secondary Payer guidelines.
Problem identification and solution evaluation skills.
Ability to learn basic medical terminology.

Responsibilities

Provide excellent customer service to patients, visitors, and other guests.
Register patients promptly, including collecting demographic, insurance, and visit information and obtaining signatures on documents.
Complete check-in and admission functions based on the service area.
Conduct financial discussions, provide patient estimates, and collect payments.
Validate patient identity and apply patient safety armbands.
Assist patients with state-required documentation and database entry based on the service area.
Answer department calls, respond to questions, or transfer callers to the appropriate area.
Provide and explain required handouts as appropriate.
Complete basic real-time insurance eligibility validation.
Escort patients to the treatment area.
Perform clerical and office duties as required by the service area.
Correct system registration-level edits in a timely manner.
Follow Stormont Vail’s confidentiality policy and maintain the confidentiality of patients, co-workers, and volunteers.
Comply with Stormont Vail Health policies, standards, mandatory training, and requirements.
Perform other duties as assigned.