Registrar - Registration MSD - PRN

Stormont Vail Health•Topeka, KS

12d•Onsite

About The Position

Registration staff graciously greet patients and visitors to Stormont Vail and create a friendly atmosphere while gathering necessary patient and visit information. The Registrar completes clerical and reception duties in a welcoming, customer-focused manner, carries out process workflows and financial discussions efficiently, and follows organizational and regulatory standards. The position is patient-facing, on-site, and has no supervisory or budget responsibility. Occasional travel may be needed to cover an unplanned vacancy at another clinic; there is no planned travel.

Requirements

High school diploma or GED.
One year of customer service experience.
Knowledge of Patient Rights, HIPAA, and Medicare Secondary Payer guidelines is preferred.
Ability to identify complex problems, review relevant information, evaluate options, and implement appropriate solutions is preferred.
Knowledge of basic medical terminology is preferred.

Nice To Haves

Knowledge of Patient Rights, HIPAA, and Medicare Secondary Payer guidelines.
Ability to identify complex problems, review relevant information, evaluate options, and implement appropriate solutions.
Knowledge of basic medical terminology.

Responsibilities

Provide excellent customer service to patients, visitors, and other guests.
Register patients promptly, including collecting demographic, insurance, and visit information and obtaining signatures on documents.
Complete check-in and admission functions for the service area and verify patient identity.
Conduct financial discussions, provide patient estimates, collect payments, and collect copayments and prior balances as appropriate.
Help patients complete required documentation and enter information into databases based on the service area.
Schedule follow-up appointments as appropriate.
Provide and explain required handouts as appropriate.
Complete basic real-time insurance eligibility validation.
Assist with department-specific duties, including referrals, RiteFax, and answering phones as needed.
Perform clerical and office duties as required by the service area.
Follow laws and regulations, including requirements for patient confidentiality.
Correct account and visit edits in a timely manner.
Comply with Stormont Vail policies, standards, mandatory training, and requirements.
Perform other duties as assigned.