Registrar Emergency Center Casual

Corewell Health • Royal Oak, MI

3d • Onsite

About The Position

The Registrar supports the Emergency Center at Royal Oak Hospital and, under the direction of the Patient Access Registration Front Line Manager, ensures a smooth and timely registration and admission process. The role gathers accurate demographic, clinical, and insurance information; collects applicable patient balances; performs initial financial screening for self-pay and out-of-network patients; and provides reception, wayfinding, and customer service. This is a casual, part-time position with flexible, as-needed hours. The employee must be available to pick up shifts across days, afternoons, and midnights throughout the week, and attend mandatory orientation during the first week from 8 a.m. to 4:30 p.m. Casual positions do not offer healthcare benefits.

The Registrar performs patient registration and financial functions in EPIC, verifies insurance and referral information, handles required forms and documentation, screens for medical necessity, supports financial advocacy and point-of-service collections, and completes related clerical and patient-flow duties. The role maintains registration quality, productivity, and collection standards while supporting clinical and downstream departments and contributing to process improvement.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience in a customer service role or the healthcare industry.
• Must be at least 18 years old to co-sign legal documents such as hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of at least 30 words per minute.
• Must be willing to work across days, afternoons, and midnight shifts throughout the week and pick up hours as needed.
• Must attend mandatory orientation during the first week, scheduled from 8 a.m. to 4:30 p.m.

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third-party payer websites for verification.

Responsibilities

• Greet and receive patients promptly and warmly, direct them to the appropriate setting, explain delays, and maintain professionalism and diplomacy.
• Register and admit patients for applicable visit types and service areas in EPIC; activate, convert, and discharge visits as appropriate.
• Interview patients and accurately collect, document, and scan demographic, clinical, and financial information and required forms.
• Review patient insurance, select and document the correct plan and insurance order, process recurring visits, and use electronic registration tools where available.
• Verify patient information with third-party payers; obtain and document referrals and communicate authorization requirements to patients and physician or office staff.
• Obtain financial responsibility forms and review, obtain, or witness hospital consent forms and Notices of Privacy Practices.
• Screen outpatient visits for medical necessity, provide cost estimates, document Advance Directive information, and complete Medicare questionnaires, notices, and letters as required.
• Screen self-pay and out-of-network patients using EPIC tools and refer them to Financial Advisors as appropriate.
• Explain applicable funding programs, payment plans, and discounts; initiate payment plans and collect payments, including point-of-service collections.
• Issue receipts and complete cash balance sheets where required, using audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, clarify them with physician or office staff as needed, determine and document ICD-10 codes, and issue ABNs when appropriate.
• Affix patient wristbands, prepare charts, maintain supplies, and manage miscellaneous reports, schedules, and paperwork.
• Facilitate scheduling for ancillary testing in identified areas when needed.
• Identify potential duplicate medical records and support record merges using available system resources and patient contact when necessary.
• May precept newer staff members.
• Meet or exceed individual productivity, collection, and quality standards for registration and insurance verification.
• Provide service to clinical and downstream departments and physicians, contribute to process improvement, and support efficient patient and process flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, receiving payments, and handling funding applications.
• Meet Corewell Health customer service standards and comply with regular TB testing and influenza vaccination requirements.

Benefits

• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED