Registrar Casual

Corewell Health • Trenton, MI

8d • Onsite

About The Position

The Registrar supports the Trenton hospital in a casual role with flexible hours and the ability to pick up shifts based on departmental need. The role requires willingness to work days, afternoons, and midnights throughout the week. Mandatory orientation takes place during the first week from 8:00 a.m. to 4:30 p.m. Casual positions do not offer healthcare benefits.

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 supports a smooth and timely patient registration and admission process. This includes collecting accurate demographic, clinical, and insurance information; collecting applicable patient balances; conducting initial financial screening for self-pay and out-of-network patients and referring them to Financial Advisors when appropriate; providing reception and wayfinding; and delivering excellent customer service.

The Registrar uses EPIC and related systems to register and admit patients, maintain accurate records, handle financial and compliance processes, and coordinate with patients, families, physicians, payers, and other departments. The position may also assist with scheduling, precepting newer staff, clerical work, and process improvement.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience in a customer service role or the health care industry.
• Must be at least 18 years of age to co-sign legal documents, including hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of at least 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet customers promptly and warmly, direct patients to the appropriate setting, explain delays, and maintain professionalism and diplomacy.
• Register patients for each visit type and admit type and area of service using EPIC; activate, convert, and discharge visits as appropriate.
• Interview patients and accurately collect, document, and scan required demographic and financial information and forms in accordance with department protocols.
• Review insurance coverage, select and document the correct insurance plan and order, process recurring visits, and verify patient information with third-party payers.
• Collect insurance referrals, communicate authorization and referral requirements, and obtain financial responsibility forms and hospital consent and privacy forms.
• Screen outpatient visits for medical necessity, provide cost estimates, and issue an ABN when appropriate for Medicare-primary outpatients.
• Collect and document Advance Directive information and Medicare Questionnaire information; issue Medicare inpatient letters and off-site notifications when required.
• Screen self-pay and out-of-network patients using EPIC tools and refer them to Financial Advisors as appropriate.
• Explain available government and private funding programs, payment plans, and discounts; initiate payment plans and collect payments.
• Follow point-of-service collection processes, issue receipts where appropriate, complete cash balance sheets, and use audits and controls to manage cash safely and accurately.
• Transcribe written physician orders, contact physician or office staff to clarify orders, and determine and document ICD-10 codes.
• Affix patient wristbands, prepare charts, manage reports and paperwork, maintain supply inventory, and facilitate ancillary testing scheduling in identified areas.
• Identify potential duplicate medical records and use system resources, including contacting patients when necessary, to determine whether records should be merged.
• May precept newer staff members.
• Meet or exceed department productivity, collection, registration, insurance verification, and quality standards.
• Provide service to clinical and downstream departments and physicians, contribute to process improvement, and support efficient patient and process flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, and receiving payments and funding applications.
• Meet Corewell Health customer service standards and comply with regular TB testing and influenza vaccination requirements.

Benefits

• The posting states that casual positions do not offer healthcare benefits.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.
• Eligibility for benefits is determined by employment type and status.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED