Registrar Casual

Corewell Health • Trenton, MI

10d • Onsite

About The Position

The Acute Care Hospital Registrar 1 supports the Trenton hospital and, under the direction of the Patient Access Registration Front Line Manager, ensures a smooth and timely patient registration and admission process. The role gathers accurate demographic, clinical, and insurance information; collects applicable payments and balances; conducts initial financial screening for self-pay and out-of-network patients; and refers patients to Financial Advisors as appropriate. It also provides reception, patient wayfinding, and customer service.

This is a casual, part-time position with flexible hours. The employee must be willing to pick up shifts across days, afternoons, and midnights based on department needs. Work schedules and weekends are variable. Mandatory orientation takes place during the first week from 8 a.m. to 4:30 p.m. Casual positions do not offer healthcare benefits.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant customer service or healthcare industry experience.
• Must be at least 18 years old to co-sign legal documents such as hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of at least 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet patients and other customers promptly and warmly, direct them to the appropriate setting, explain delays, and maintain professionalism and diplomacy.
• Register patients for visits and admissions in EPIC, collect and document required demographic and financial information, and activate, convert, and discharge visits as appropriate.
• Interview patients, determine registration status, follow registration guidelines, obtain required forms, and scan documents into the medical record according to protocol.
• Review insurance information, select and document the correct insurance plan and order, process recurring visits, and facilitate electronic registration tools where available.
• Verify patient information with third-party payers; collect and document insurance referrals; communicate authorization and referral requirements to patients and physician or office staff; and obtain financial responsibility forms.
• Review, obtain, or witness hospital consent forms and Notices of Privacy Practices; screen outpatient visits for medical necessity; provide cost estimates; and collect and document Advance Directive and Medicare Questionnaire information.
• Issue Medicare inpatient letters and off-site notifications when required, scan appropriate documents, and follow compliance plans and Meaningful Use requirements.
• Screen self-pay and out-of-network patients using EPIC tools, refer patients to Financial Advisors as appropriate, initiate payment plans, collect payments, explain funding programs and payment options, and follow point-of-service collection processes.
• Issue receipts and complete cash balance sheets where applicable, using audits and controls to manage cash accurately and safely.
• Transcribe written physician orders and clarify them with physician or office staff; determine and document ICD-10 codes; perform medical necessity checks; and issue ABNs for applicable Medicare primary outpatients.
• Affix patient wristbands, prepare patient charts, manage reports, schedules, and paperwork, and maintain supply inventory.
• Facilitate scheduling for ancillary testing in identified areas when needed.
• Identify potential duplicate medical records and mark records for merge after determining whether records belong to the same patient, using system resources and contacting the patient if necessary.
• May precept newer staff members.
• Meet or exceed individual productivity, collection, and quality standards for registration and insurance verification.
• Provide service to clinical and downstream departments and physicians, and contribute to process improvement supporting efficient patient and process flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, receiving payments, and handling funding applications.
• Meet or exceed Corewell Health Customer Service Standards and remain compliant with required TB testing and influenza vaccination.

Benefits

• Casual positions do not offer healthcare benefits.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED