Registrar Emergency Center Casual

Corewell Health • Royal Oak, MI

1d • Onsite

About The Position

The Registrar supports the Emergency Center at Royal Oak Hospital and, under the direction of the Patient Access Registration Front Line Manager, helps ensure a smooth and timely patient registration and admission process. The role gathers accurate demographic, clinical, and insurance information; handles point-of-service collections and initial financial screening for self-pay and out-of-network patients; refers patients to Financial Advisors as appropriate; provides reception and wayfinding; and delivers a positive customer experience.

This is a casual position with flexible hours, picking up work as needed. The Registrar must be willing to work days, afternoons, and midnights throughout the week. Mandatory orientation takes place during the first week, from 8:00 a.m. to 4:30 p.m. The posting states that casual positions do not offer healthcare benefits.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience in a customer service role or the health care industry.
• Must be at least 18 years old to co-sign legal documents, including hospital consent forms.
• Proficient in medical terminology.
• Typing proficiency of 30 words per minute.

Nice To Haves

• Familiarity with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet patients and other customers promptly and warmly, provide directions, explain delays, and maintain professionalism and diplomacy.
• Register patients for visits and admissions in EPIC, collect and document demographic and financial information, and activate, convert, or discharge visits as appropriate.
• Interview patients, follow registration guidelines, obtain required forms, and scan documents into the medical record.
• Review insurance information, select and order plans correctly in EPIC, verify information with third-party payers, and process recurring visits according to protocol.
• Collect insurance referrals, communicate authorization and referral requirements, and obtain financial responsibility forms and hospital consent and privacy forms.
• Screen outpatient visits for medical necessity, provide cost estimates, and issue an Advance Beneficiary Notice (ABN) when appropriate for Medicare-primary outpatients.
• Collect and document Advance Directive information and Medicare Questionnaire information; issue Medicare inpatient letters and off-site notifications as required.
• Screen self-pay and out-of-network patients using EPIC tools, refer to Financial Advisors as appropriate, explain available funding and payment options, initiate payment plans, and collect payments.
• Perform point-of-service collections and, where applicable, issue receipts, complete cash balance sheets, and use audits and controls to handle cash accurately and safely.
• Transcribe written physician orders, clarify orders with physician or office staff as needed, determine and document ICD-10 codes, and prepare patient charts and wristbands.
• Manage reports, schedules, paperwork, supplies, and clerical duties, including typing, filing, mailing, calls, copying, faxing, and receiving payments and funding applications.
• Identify potential duplicate medical records and use system resources or contact patients as needed to confirm whether records should be merged.
• May facilitate scheduling for ancillary testing and may precept newer staff members.
• Meet or exceed individual productivity, collection, registration accuracy, insurance verification, and quality audit standards.
• Provide service to clinical and downstream departments and physicians, contribute to process improvement, and uphold Corewell Health customer service standards.
• Remain compliant with regular TB testing and influenza vaccination requirements.

Benefits

• The posting says casual positions do not offer healthcare benefits.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.
• A comprehensive benefits package is described generally; eligibility depends on employment type and status.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED