Phlebotomist Registrar- Emergency Relief

Frederick Health•Frederick, MD

1d•$20 - $28

About The Position

The Phlebotomist Registrar supports Frederick Health’s mission, vision, core values, and customer service philosophy while following its compliance program, regulatory requirements, and Standards of Behavior. The role obtains accurate demographic and insurance information before services to reduce third-party denials and delays in collections at on- and off-site facilities. The position collects and handles blood, urine, and culture specimens according to physician orders and established procedures, maintaining specimen integrity and patient safety. It also enters patient demographics and test orders, resolves ambiguous or unusual orders with appropriate medical or laboratory personnel, verifies insurance eligibility and authorizations, and collects patient cost-sharing amounts at or before service. The employee may refer patients to Financial Counselors or provide financial-assistance applications and is responsible for properly cashing out the cash drawer daily. The role requires effective, appropriate communication and customer service, attention to detail, the ability to follow instructions and procedures, and the ability to manage multiple tasks under pressure with minimal supervision. Patient contact spans neonates through geriatric patients. If responsible for bleeding times, the employee must meet applicable CLIA qualifications and responsibilities for moderate-complexity testing personnel.

Requirements

High school diploma or GED.
Current BLS (CPR), in compliance with site policy for new hires.
One year of customer service experience.
Ability to interpret information needed to identify patient requirements relative to age-specific needs and provide care as described in department policies and procedures.
Excellent verbal and written communication skills and ability to follow verbal and written instructions.
Attention to detail and ability to analyze and determine data needed for patient registration functions.
Ability to complete multiple tasks simultaneously and work under pressure with minimal supervision.
Ability to comprehend, apply, and follow policies and procedures.
Ability to adapt to an ever-changing work environment.

Nice To Haves

Thirteen-week phlebotomy course or three-month military course.
Certification from an approved phlebotomy program.
Previous phlebotomy experience.
One year of experience in patient registration, patient accounts, a physician’s office practice, or another health care facility.
Understanding of medical terminology.
A current valid driver's license may be required depending on location.

Responsibilities

Collect blood, urine, and culture specimens according to physician orders while preserving specimen integrity and following patient identification, collection, labeling, processing, and handling procedures.
Enter patient demographics for registration and test-order entry; resolve ambiguous or unusual test orders by contacting appropriate medical or laboratory personnel.
Verify insurance eligibility and authorizations before or at the time of service.
Collect copays, deductibles, coinsurance, and full payment for non-covered or self-pay services before or at the time of service.
Refer patients to Financial Counselors for financial assistance or provide an application when applicable.
Cash out the cash drawer appropriately each day.
Communicate effectively and appropriately with patients, customers, employees, and other relevant parties, demonstrating excellent customer service.
When responsible for bleeding times, meet applicable CLIA qualifications and responsibilities for moderate-complexity testing personnel.
Provide appropriate care and contact for patients across the listed age groups, from neonates through geriatric patients.
Follow Frederick Health policies, procedures, regulatory requirements, and Standards of Behavior.

Benefits

Health insurance, offered from the first of the month after 30 days of employment to eligible employees.
Dental insurance, offered from the first of the month after 30 days of employment to eligible employees.
Vision insurance, offered from the first of the month after 30 days of employment to eligible employees.
Employer-paid life insurance for eligible employees.
Employer-paid short-term income replacement and long-term disability for eligible employees.
Paid Time Off program for eligible employees.
403B retirement plan with employer match for eligible employees.
Free financial planning sessions for all employees.
Educational assistance program.
Employer-paid Employee Assistance Program.