Registrar Emergency Center

Corewell Health • Royal Oak, MI

4d • Onsite

About The Position

The Registrar supports the Emergency Center at Corewell Health’s Royal Oak hospital. Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 ensures a smooth and timely registration and admission process by obtaining accurate demographic, clinical, and insurance information; collecting applicable patient payments; and screening self-pay and out-of-network patients for financial assistance needs. The role also provides reception, patient wayfinding, and customer service.

The Registrar uses EPIC and other available tools to register and manage patient visits, verify insurance and referral information, obtain and scan required forms, assist with financial advocacy, and support compliance with hospital, department, and government requirements. The position is full-time, 40 hours per week, working a day shift from 7:30 a.m. to 4 p.m. on variable days, with every other weekend required. Mandatory orientation is scheduled for the first week from 8 a.m. to 4:30 p.m.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience in a customer service role or the health care industry.
• Must be at least 18 years old to co-sign legal documents, including hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet customers promptly and warmly, direct patients to the appropriate setting, explain delays, and maintain professionalism and diplomacy.
• Register patients for applicable visit types, admission types, and service areas in EPIC; activate, convert, and discharge visits as appropriate.
• Interview patients and accurately collect, document, and update demographic, clinical, and financial information.
• Obtain required forms and scan documents into the medical record according to department protocol.
• Review insurance information, identify and select the correct plan and insurance order in EPIC, verify information with third-party payers, and collect and document referrals.
• Communicate with patients and physician or office staff about authorization and referral requirements.
• Obtain financial responsibility forms and hospital consent forms, and review or witness Notice of Privacy Practices forms with patients or families.
• Screen outpatient visits for medical necessity and provide cost estimates.
• Collect and document Advance Directive information and Medicare Questionnaire information; issue required Medicare notices.
• Screen self-pay and out-of-network patients using EPIC tools and refer them to Financial Advisors when appropriate.
• Explain available government and private funding programs, payment plans, and discounts; initiate payment plans and collect payments.
• Apply point-of-service collection processes, issue receipts and complete cash balance sheets where applicable, and use audits and controls to manage cash safely and accurately.
• Transcribe written physician orders, clarify orders with physician or office staff when needed, and determine and document ICD-10 codes.
• Perform medical necessity checks and issue ABNs when appropriate for Medicare-primary outpatients.
• Affix patient wristbands and prepare patient charts.
• Prepare miscellaneous reports, schedules, and paperwork; maintain supplies; and perform clerical tasks such as typing, filing, mailing, calling, copying, faxing, and receiving payments and funding applications.
• Identify potential duplicate medical records and use system resources or contact patients as needed to determine whether records should be merged.
• Facilitate scheduling for ancillary testing in identified areas and use electronic registration tools such as kiosks when available.
• Maintain required productivity, collection, registration, insurance-verification, and quality standards.
• Provide service to clinical and downstream departments and physicians, and contribute to process-improvement activities that support efficient patient flow.
• Maintain Corewell Health Customer Service Standards and comply with department and hospital requirements, including regular TB testing and flu vaccination.
• May serve as a preceptor to a newer staff member.

Benefits

• Comprehensive benefits package.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED