Registrar Emergency Center

Corewell Health • Canton, MI

8d • Onsite

About The Position

The Registrar Emergency Center supports the Emergency Center in Canton and, under the direction of the Patient Access Registration Front Line Manager, ensures a smooth and timely registration and admission process. The role obtains accurate demographic, clinical, and insurance information; collects applicable patient balances; performs initial financial screening for self-pay and out-of-network patients; and refers patients to Financial Advisors as appropriate. It also provides reception, patient wayfinding, and customer service. The position is full-time, 40 hours per week, five days per week, with an afternoon shift from 3 p.m. to 11:30 p.m. and a rotating schedule that includes every other weekend. Mandatory orientation is held during the first week from 8 a.m. to 4:30 p.m.

Requirements

• High school diploma or equivalent.
• At least one year of relevant experience in a customer service role or the health care industry.
• Must be at least 18 years old to co-sign legal documents, including hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of at least 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, and Outlook.
• Experience with EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet patients and other customers warmly, direct patients to the appropriate setting, explain delays, and maintain professionalism and diplomacy.
• Register patients for applicable visit and admission types and service areas in EPIC; collect and document demographic and financial information; and activate, convert, or discharge visits as appropriate.
• Interview patients, register them in the correct status, follow registration guidelines, obtain required forms, and scan documents into the medical record according to department protocols.
• Review insurance information, identify and select the correct plan and order in EPIC, process recurring visits according to protocol, and use electronic registration tools such as kiosks where available.
• Verify patient information with third-party payers, collect and document insurance referrals, communicate authorization and referral requirements, and obtain financial responsibility forms.
• Review, obtain, or witness hospital consent forms and Notices of Privacy Practices; screen outpatient visits for medical necessity; provide cost estimates; and collect and document Advance Directive and Medicare Questionnaire information.
• Issue Medicare inpatient letters and off-site notifications as required, scan appropriate documents, and follow hospital and department compliance plans and Meaningful Use requirements.
• Screen self-pay and out-of-network patients using EPIC tools, provide follow-up information, refer patients to Financial Advisors when appropriate, initiate payment plans, collect payments, and explain available funding programs, payment plans, and discounts.
• Issue receipts and complete cash balance sheets where applicable, using audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, clarify information with physician or office staff, determine and document ICD-10 codes, and perform medical necessity checks and issue ABNs for applicable Medicare primary outpatients.
• Affix patient wristbands, prepare patient charts, manage reports, schedules, and paperwork, and maintain supply inventory.
• Facilitate scheduling for ancillary testing in identified areas when needed.
• Identify potential duplicate medical records for merge, use available system resources to verify records, and contact patients if necessary.
• May serve as a preceptor to newer staff members.
• Meet or exceed individual productivity, collection, and quality standards for registration and insurance verification.
• Provide service to clinical and downstream departments and physicians and contribute to process improvement activities supporting efficient patient and process flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, receiving payments, and handling funding applications.
• Meet or exceed Corewell Health Customer Service Standards and comply with regular TB testing and influenza vaccination requirements.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory for restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection and home and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED