Registrar Emergency Center

Corewell Health • Troy, MI

7d • Onsite

About The Position

The Acute Care Hospital Registrar 1 supports the Emergency Center at the Troy hospital. Under the direction of the Patient Access Registration Front Line Manager, the registrar ensures a smooth, timely registration and admission process by obtaining accurate demographic, clinical, and insurance information; collecting applicable patient balances; screening self-pay and out-of-network patients; and referring patients to Financial Advisors as appropriate. The role also provides reception, patient wayfinding, and customer service.

This is a part-time position scheduled 28 hours per week, generally 4 p.m. to 12 a.m., with variable days and every-other-weekend rotation. The listed rotation is Sunday, Tuesday, and Thursday in Week 1, and Tuesday, Thursday, Friday, and Saturday in Week 2. Mandatory orientation is held during the first week from 8 a.m. to 4:30 p.m.

The registrar uses EPIC and other available systems to register patients, manage visit statuses, verify insurance, document required information, collect payments, and support patient access and financial advocacy workflows. The position also performs related clerical and operational duties, maintains compliance with hospital and department requirements, and works with patients, families, physicians, and downstream departments to support an efficient and positive care experience.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience in a customer service role or the health care industry.
• Must be at least 18 years of age to co-sign legal documents, including hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third-party payer websites for verification.

Responsibilities

• Greet customers promptly and warmly, direct patients to the appropriate setting, explain delays, and maintain professionalism and diplomacy.
• Register patients for visit types, admission types, and service areas in EPIC; activate, convert, and discharge visits as appropriate.
• Interview patients and accurately collect and document demographic, clinical, insurance, and financial information; obtain required forms and scan them into the medical record.
• Review insurance coverage, select and document the appropriate insurance plan and order, apply recurring-visit processing protocols, and verify information with third-party payers.
• Collect insurance referrals, communicate authorization and referral requirements with patients and physician or office staff, and obtain financial responsibility forms.
• Review, obtain, or witness hospital consent forms and Notices of Privacy Practices with patients or families.
• Screen outpatient visits for medical necessity and provide cost estimates.
• Collect and document advance directive information and Medicare Questionnaire information; issue Medicare inpatient letters and off-site notifications when required.
• Screen self-pay and out-of-network patients using EPIC tools, provide follow-up information, and refer patients to Financial Advisors as appropriate.
• Initiate payment plans, collect payments, explain applicable government and private funding programs and payment options, and incorporate point-of-service collection processes into daily work.
• Issue receipts and complete cash balance sheets where appropriate; use audits and controls to manage cash accurately and safely.
• Transcribe written physician orders and contact physician or office staff to clarify information as necessary.
• Determine and document ICD-10 codes; perform medical necessity checks and issue ABNs as appropriate for Medicare-primary outpatients, excluding lab-only outpatients effective September.
• Affix patient wristbands and prepare patient charts.
• Prepare miscellaneous reports, schedules, and paperwork; maintain supply inventory; and facilitate scheduling for ancillary testing in identified areas.
• Identify potential duplicate medical records for review and merge, using system resources and contacting patients if necessary.
• May serve as a preceptor to newer staff members.
• Meet or exceed department productivity, collection, quality, accuracy, and insurance-verification standards.
• Provide service to clinical and downstream departments and physicians who use registration services, and contribute to process-improvement activities supporting patient and process flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, receiving payments, and processing funding applications.
• Meet Corewell Health Customer Service Standards and remain compliant with regular TB testing and flu vaccination requirements.

Benefits

• Comprehensive benefits package addressing financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED