Registrar Emergency Center

Corewell Health • Royal Oak, MI

7d • Onsite

About The Position

The Registrar Emergency Center supports the Emergency Center at Royal Oak Hospital. Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 ensures a smooth and timely registration and admission process by collecting accurate demographic, clinical, and insurance information; handling point-of-service payments; and screening self-pay and out-of-network patients for financial needs. The role also provides reception, patient wayfinding, and a high standard of customer service.

This is a full-time position scheduled for four 10-hour shifts per week, from 9:30 a.m. to 8 p.m., with work every other weekend. The first week includes mandatory orientation from 8 a.m. to 4:30 p.m. The position is based at Royal Oak Hospital.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience in a customer service role or the health care industry.
• Must be at least 18 years old to co-sign legal documents, including hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of at least 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet patients and other customers promptly and warmly, direct patients to the appropriate setting, explain delays, and maintain professionalism and diplomacy.
• Register and admit patients in EPIC, collect and document demographic and financial information, and activate, convert, or discharge visits as appropriate.
• Interview patients, follow registration guidelines, obtain required forms, and scan documents into the medical record according to department protocols.
• Review insurance information, select and document the correct insurance plan and order, process recurring visits, and use electronic registration tools when available.
• Verify patient information with third-party payers, collect and document referrals, communicate authorization and referral requirements, and obtain financial responsibility forms.
• Review, obtain, or witness consent forms and Notices of Privacy Practices; screen outpatient visits for medical necessity; provide cost estimates; and document advance directive and Medicare questionnaire information.
• Screen self-pay and out-of-network patients using EPIC tools, refer patients to Financial Advisors when appropriate, explain available funding programs and payment options, and initiate payment plans and collections.
• Issue receipts and complete cash balance sheets where applicable, using audits and controls to handle cash accurately and safely.
• Transcribe written physician orders, clarify information with physician or office staff, determine and document ICD-10 codes, perform medical necessity checks, and issue ABNs when appropriate.
• Affix patient wristbands, prepare charts, manage reports and paperwork, and maintain supplies.
• Facilitate scheduling for ancillary testing in designated areas when needed.
• Identify potential duplicate medical records and coordinate record merges using available system resources and patient contact when necessary.
• May serve as a preceptor to newer staff members.
• Meet or exceed department standards for productivity, collections, registration and insurance verification accuracy, and quality audits.
• Support clinical departments, physicians, and downstream users of registration services, and contribute to process improvement and efficient patient flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, and receiving payments and funding applications.
• Meet Corewell Health customer service standards and remain compliant with required TB testing and influenza vaccination.

Benefits

• Comprehensive benefits package.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED