Phlebotomist (Relief)

Oregon Health & Science University•Portland, OR

7d•Onsite

About The Position

Provides adult and pediatric phlebotomy services to outpatients and inpatients served by OHSU Hospital and Clinics and Doernbecher Children’s Hospital. Works with the Phlebotomy team and other department staff to respond promptly and courteously to service requests and concerns about specimens. Maintains a professional, customer service-oriented approach and supports OHSU’s mission by delivering high-quality, cost-effective, family-oriented service. Duties are performed with support and oversight from the Phlebotomy Management Team. Relief employees must be available to work at least four days per pay period, as determined by department needs. This position serves OHSU Lab Services Outpatient Clinics.

Requirements

High school diploma or equivalent and completion of a phlebotomy training program that includes significant clinical rotation experience, or three months of recent phlebotomy experience in a clinical laboratory within the last 12 months.
Alternatively, one year of college-level psychology, communications, or science coursework plus one year of dedicated phlebotomy experience or training in a clinical laboratory.
Certification as ASCP (PBT), NHA (CPT), RPT (AMT), or equivalent is required, or must be completed during the first year of employment.
Strong customer service skills and ability to interact with doctors, nurses, laboratory staff, and patients while maintaining a service focus.
Ability to initiate procedures and policies to improve phlebotomy workflow and accuracy.
Ability to follow written and verbal instructions accurately.
Effective verbal and written communication skills.
Ability to work in a high-volume, fast-paced environment, including situations involving difficult public contact.
Ability to work independently within established guidelines and communicate and work effectively within a group.
Relief employees must be available to work at least four days per pay period, according to department needs.

Nice To Haves

Phlebotomy skills and knowledge.
Experience with a Laboratory Information System and Hospital Information System.
Phlebotomy experience with inpatient and/or ambulatory pediatric and/or adult patient populations.

Responsibilities

Collect outpatient specimens using approved methods and procedures.
Greet patients and interact professionally and courteously.
Identify patients using two identifiers and perform venipuncture on adult and pediatric patients using approved procedures.
Label tubes while the patient is present and ensure timely transport of collected specimens to the laboratory.
Assist coworkers as needed.
Answer multi-line telephone calls and Vocera messages; clarify orders and notify clinics, providers, or inpatient floors of specimen problems.
Communicate clearly and accurately with staff and patients and respond to customer needs in a timely, helpful manner.
Collect scheduled, routine, collect-now, timed, on-demand, and other directed inpatient specimens using approved methods and procedures.
Identify inpatients using two identifiers, scan barcoded inpatient ID bands, and label tubes at the bedside.
Collect scheduled draws at or before their due time; review Rover for taken draws and triage urgent draws.
Document collections, cancellations, notes, and moved draws.
Execute downtime procedures in the event of equipment or Epic failure.
Perform other duties as assigned.