Registrar Emergency Center

Corewell Health•Royal Oak, MI

10d•Onsite

About The Position

The Registrar Emergency Center supports the Emergency Center at Royal Oak Hospital. Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 ensures a smooth and timely registration and admission process by obtaining accurate demographic, clinical, and insurance information; collecting applicable payments; and screening self-pay and out-of-network patients for financial assistance needs. The role also provides reception, wayfinding, and customer service. This is a full-time position scheduled for four 10-hour shifts per week, from 9:30 a.m. to 8 p.m., with variable workdays and every other weekend. Mandatory orientation during the first week is scheduled from 8 a.m. to 4:30 p.m.

Requirements

High school diploma or equivalent.
At least 1 year of relevant experience in a customer service role or the health care industry.
Must be at least 18 years of age to co-sign legal documents such as hospital consent forms.
Proficiency in medical terminology.
Typing proficiency of 30 words per minute.

Nice To Haves

Experience with Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System, and third-party payer websites used for verification.

Responsibilities

Greet customers promptly and warmly, direct patients to appropriate settings, explain and apologize for delays, and maintain professionalism and diplomacy.
Register and admit patients in EPIC for applicable visit types and areas of service; activate, convert, and discharge visits as appropriate.
Interview patients and accurately collect, verify, document, and scan demographic, clinical, insurance, and financial information and required forms.
Review insurance coverage, select and order plans correctly in EPIC, verify information with third-party payers, collect referrals, and communicate authorization and referral requirements.
Obtain or witness required financial responsibility, consent, privacy, Medicare, and Advance Directive documents and provide related information or education.
Screen outpatient visits for medical necessity, provide cost estimates, and issue Medicare notices or ABNs as required.
Screen self-pay and out-of-network patients using EPIC tools, refer them to Financial Advisors when appropriate, explain available funding programs and payment options, and initiate payment plans and point-of-service collections.
Handle receipts, cash balance sheets, audits, and controls where applicable to ensure accurate and safe cash management.
Transcribe written physician orders, clarify information with physician or office staff, and determine and document ICD-10 codes.
Affix patient wristbands, prepare charts, maintain supplies, and manage miscellaneous reports, schedules, and paperwork.
Identify potential duplicate medical records and use system resources or patient contact to determine whether records should be merged.
May facilitate ancillary testing schedules and serve as a preceptor to newer staff members.
Meet or exceed department productivity, collection, registration, insurance-verification, and quality standards.
Provide service to clinical and downstream departments and physicians, contribute to process improvement, and perform clerical duties such as typing, filing, mailing, calling, copying, faxing, and receiving payments and funding applications.
Maintain Corewell Health customer service standards and comply with hospital requirements for TB testing and influenza vaccination.

Benefits

Comprehensive benefits package intended to support financial, health, and work-life balance goals.
On-demand pay program powered by Payactiv.
Discounts directory offering deals on restaurants, phone plans, spas, and other items.
Optional identity theft protection, home insurance, and auto insurance.
Traditional and Roth retirement options with service contribution and matching savings.

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