Registrar Emergency Center

Corewell Health • Troy, MI

12d • Onsite

About The Position

The Registrar Emergency Center supports the Emergency Center at Corewell Health’s Troy Hospital. Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 ensures a smooth and timely registration and admission process by collecting accurate demographic, clinical, and insurance information; performing reception and patient wayfinding; and providing customer service. The role also collects copays, deductibles, residual balances, and prior balances, screens self-pay and out-of-network patients for financial needs, and refers patients to Financial Advisors as appropriate.

This is a part-time position scheduled for 28 hours per week, generally from 4 p.m. to 12 a.m., three to four days per week, with every-other-weekend rotation. The listed rotation is Sunday, Tuesday, and Thursday in week one, followed by Tuesday, Thursday, Friday, and Saturday in week two. Mandatory orientation takes place during the first week from 8 a.m. to 4:30 p.m.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience in a customer service role or the health care industry.
• Must be at least 18 years old to co-sign legal documents, including hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet patients and other customers promptly and warmly, direct patients to appropriate settings, explain delays, and maintain professionalism and diplomacy.
• Register patients for visits and admissions in EPIC, collect and document demographic and financial information, and activate, convert, and discharge visits as appropriate.
• Interview patients, register them in the correct status, follow registration guidelines, obtain required forms, and scan documents into the medical record according to department protocol.
• Review patient insurance, identify and select the correct plan and insurance order in EPIC, process recurring visits, and facilitate electronic registration tools where available.
• Verify patient information with third-party payers, collect and document insurance referrals, communicate authorization and referral requirements, and obtain financial responsibility forms.
• Review, obtain, or witness hospital consent forms and Notices of Privacy Practices; screen outpatient visits for medical necessity; provide cost estimates; and document Advance Directive information.
• Collect and document Medicare Questionnaire information, issue Medicare inpatient letters and off-site notifications as required, and scan appropriate documents.
• Follow hospital and department compliance plans and Meaningful Use requirements.
• Screen self-pay and out-of-network patients using EPIC tools, refer patients to Financial Advisors as appropriate, initiate payment plans, collect payments, and explain available funding programs, payment plans, and discounts.
• Issue receipts and complete cash balance sheets where applicable; use audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, clarify information with physician or office staff, determine and document ICD-10 codes, and perform medical necessity checks and issue ABNs as appropriate for Medicare-primary outpatients, excluding lab-only outpatients effective September.
• Affix patient wristbands, prepare patient charts, manage reports and paperwork, and maintain supply inventory.
• Facilitate scheduling for ancillary testing in identified areas when needed.
• Identify potential duplicate medical records for merge and use available system resources or contact patients to confirm record identity.
• May serve as a preceptor to newer staff members.
• Meet or exceed department productivity, collection, quality-audit, registration, and insurance-verification standards.
• Provide service to clinical and downstream departments and physicians, and contribute to process-improvement activities supporting efficient patient and process flow.
• Perform clerical work such as typing, filing, mailing, calling patients, copying, faxing, receiving payments, and processing funding applications.
• Meet or exceed Corewell Health customer service standards and provide customers with a seamless experience.
• Remain compliant with required TB testing and influenza vaccination.

Benefits

• Comprehensive benefits package, with eligibility determined by employment type and status.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED