Registrar Emergency Center

Corewell Health • Canton, MI

11d • Onsite

About The Position

The Acute Care Hospital Registrar 1 supports the Emergency Center in Canton and, under the direction of the Patient Access Registration Front Line Manager, ensures a smooth and timely registration and admission process. The role obtains accurate demographic, clinical, and insurance information; collects applicable patient balances; performs initial financial screening for self-pay and out-of-network patients; and refers patients to Financial Advisors as appropriate. It also provides reception, patient wayfinding, and customer service.

The registrar registers and admits patients in EPIC, verifies insurance and referral information, obtains required forms and consent documentation, screens for medical necessity, provides cost estimates, and supports point-of-service collections and financial advocacy. Additional duties include preparing charts and wristbands, processing physician orders, maintaining records and supplies, performing clerical work, supporting patient flow and process improvements, and meeting departmental quality, productivity, and collection standards.

This is a full-time position scheduled five days per week, with 40 hours weekly. The afternoon shift is 3 p.m. to 11:30 p.m., with work every other weekend. Mandatory orientation during the first week is 8 a.m. to 4:30 p.m. The position is based at the Care Center in Canton.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience in a customer service role or the health care industry.
• Must be at least 18 years of age to co-sign legal documents such as hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet customers promptly and warmly, direct patients to the appropriate setting, explain delays, and maintain professionalism and diplomacy.
• Register patients for visits and admissions in EPIC, accurately collecting and documenting demographic, clinical, and financial information.
• Activate, convert, and discharge visits in EPIC as appropriate.
• Obtain required forms, scan documents into the medical record, and follow registration guidelines and department protocols.
• Review insurance plans, select and document the correct coverage and order, process recurring visits, and verify information with third-party payers.
• Collect insurance referrals, communicate authorization and referral requirements, and obtain financial responsibility forms.
• Review or obtain hospital consent forms and Notices of Privacy Practices with patients or families.
• Screen outpatient visits for medical necessity and provide cost estimates.
• Collect and document Advance Directive information and Medicare Questionnaire information; issue Medicare inpatient letters and off-site notifications when required.
• Screen self-pay and out-of-network patients using EPIC tools and refer them to Financial Advisors as appropriate.
• Explain applicable government and private funding programs, payment plans, and discounts; initiate payment plans and collect payments.
• Use point-of-service collection processes; issue receipts and complete cash balance sheets where appropriate; use audits and controls to manage cash safely and accurately.
• Transcribe written physician orders and communicate with physician or office staff to clarify them.
• Determine and document ICD-10 codes; perform Medicare outpatient medical-necessity checks and issue ABNs when appropriate, excluding lab-only outpatients effective September.
• Affix patient wristbands and prepare patient charts.
• Prepare miscellaneous reports, schedules, and paperwork, and maintain supply inventory.
• Facilitate scheduling for ancillary testing in identified areas as needed.
• Identify potential duplicate medical records and use system resources or contact patients to determine whether records should be merged.
• May serve as a preceptor to newer staff members.
• Meet or exceed department productivity, collection, quality-audit, registration, and insurance-verification standards.
• Provide excellent service to clinical and downstream departments and physicians who use registration services.
• Contribute to process-improvement activities that support efficient patient and process flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, and receiving payments and funding applications.
• Meet Corewell Health Customer Service Standards and comply with required TB testing and influenza vaccination.

Benefits

• Comprehensive benefits package supporting financial, health, and work-life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other goods and services.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED