Registrar Casual

Corewell Health • Canton, MI

4d

About The Position

The Registrar supports the Canton location and works casual, flexible hours based on department needs. The role requires availability for day, afternoon, and midnight shifts throughout the week. Mandatory orientation takes place during the first week from 8 a.m. to 4:30 p.m. Casual positions do not offer healthcare benefits.

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 supports a smooth, timely registration and admission process. The registrar obtains accurate demographic, clinical, and insurance information; collects applicable patient balances; conducts initial financial screening for self-pay and out-of-network patients and refers them to Financial Advisors as appropriate. The position also provides reception, patient wayfinding, and customer service.

The role uses EPIC and related systems to register and manage patient visits, verify insurance and referrals, process required forms and documentation, support financial advocacy and point-of-service collections, and perform associated clerical and operational duties. Registrars are expected to meet department productivity, collection, and quality standards, support process improvements, and provide excellent service to patients, families, clinicians, and other departments.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience in a customer service role or the health care industry.
• Must be at least 18 years old to co-sign legal documents such as hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of at least 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet patients and customers promptly and warmly, direct them to the appropriate setting, explain delays, and maintain professionalism and diplomacy.
• Register patients for visit types and service areas in EPIC; collect and document demographic and financial information; activate, convert, and discharge visits as appropriate.
• Interview patients, determine registration status, follow registration guidelines, obtain required forms, and scan documents into the medical record according to protocol.
• Review insurance information, select and order insurance plans correctly in EPIC, process recurring visits, and use electronic registration tools where available.
• Verify patient information with third-party payers; collect and document insurance referrals; communicate authorization and referral requirements to patients and physician offices; and obtain financial responsibility forms.
• Review, obtain, or witness hospital consent forms and privacy notices; screen outpatient visits for medical necessity; provide cost estimates; document advance directives and Medicare questionnaires; issue required Medicare notices; and scan documents.
• Screen self-pay and out-of-network patients using EPIC tools, refer patients to Financial Advisors as appropriate, initiate payment plans, explain funding programs and discounts, and collect point-of-service payments.
• Issue receipts and complete cash balance sheets where applicable; use audits and controls to manage cash safely and accurately.
• Transcribe written physician orders, clarify orders with physician or office staff, determine and document ICD-10 codes, and perform medical necessity checks and issue ABNs when appropriate.
• Affix patient wristbands, prepare charts, manage reports and paperwork, and maintain supply inventory.
• Facilitate scheduling for ancillary testing in identified areas when needed.
• Identify potential duplicate medical records for merge, use system resources to verify records, and contact patients if necessary.
• Act as a preceptor to newer staff members when needed.
• Meet or exceed department productivity, collection, and quality standards for registration and insurance verification.
• Provide service to clinical departments, downstream users, and physicians; contribute to process improvement supporting efficient patient and process flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, and receiving payments and funding applications.
• Meet or exceed Corewell Health Customer Service Standards and remain compliant with required TB testing and influenza vaccination.

Benefits

• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.
• The posting describes a comprehensive benefits package, but states that casual positions do not offer healthcare benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED