Registrar - Mt. Holly - PT (2nd Shift)

Virtua Health•Mount Holly, VT

4d•$19 - $26•Onsite

About The Position

The Registrar gathers and enters patient demographic information into the hospital information system, verifies benefits, obtains required authorizations, and collects applicable co-pays, deductibles, co-insurance, and deposits. The role performs accurate and thorough registrations, follows regulatory guidelines, and serves as an initial point of contact for Virtua by providing excellent customer service. This is a part-time, on-site position at Virtua’s Mount Holly location, scheduled for the second shift. The schedule is every Tuesday and every other Monday, Wednesday, Saturday, and Sunday, with shifts from 3 p.m. to 11 p.m. Registrars must be available for three weeks of daytime orientation before beginning their assigned schedule; schedules may vary and are set by the hiring manager.

Requirements

High school diploma.
One year of customer service experience in a professional setting; retail and food service experience are excluded. This experience is listed as preferred.
Positive demeanor and strong verbal and written communication skills.
Ability to handle potentially stressful situations and multiple tasks.
Basic typing, computer, and/or word-processing skills.
Availability to complete three weeks of day-shift orientation before moving to the hired schedule.

Nice To Haves

Medical office or admittance experience.
One year of Epic system experience.
One year of customer service experience in a professional setting, excluding retail and food service.

Responsibilities

Obtain patient insurance cards and identification, enter demographic, financial, insurance, and clinical information into the computer system, and verify the completeness and accuracy of the data.
Obtain signatures on required consent, medical necessity, and State, Federal, and regulatory documents, and process necessary paperwork.
Identify, collect, and process patient co-pays, deductibles, co-insurance, and deposits.
Help resolve billing issues by liaising with patient accounting, patients, and insurance representatives.
Identify and provide appropriate referrals and payment options for patients needing financial assistance.
Provide office support, including answering telephones, scheduling, typing, and filing.
Provide excellent customer service as an initial point of contact for Virtua.