Registrar - Voorhees - PT (1st/2nd Shift)

Virtua Memorial Hospital•Voorhees, NJ

2d•Onsite

About The Position

The Registrar gathers and enters patient demographic information into the hospital information system, verifies benefits, obtains required authorizations, and collects applicable co-pays, deductibles, co-insurance, and deposits. The role performs accurate and thorough patient registrations, complies with regulatory guidelines, and serves as a first-contact representative of Virtua by providing excellent customer service. This is a part-time, on-site position at Virtua’s Voorhees location, with a second-shift schedule totaling 16 hours per week. The stated schedule is every other Saturday and Sunday and every other Monday and Friday, 11 a.m. to 7 p.m. All Registrar positions require three weeks of dayshift orientation before transitioning to the hired schedule; orientation is three days per week, and the schedule may vary by location and hiring manager.

Requirements

High school diploma.
Preferred: one year of customer service experience in a professional setting; retail and food service experience do not qualify.
Preferred: medical office or admissions experience.
Positive demeanor and strong verbal and written communication skills.
Ability to handle potentially stressful situations and multiple tasks.
Basic typing, computer, and/or word-processing skills.
One year of Epic system experience is highly preferred.

Nice To Haves

Medical office or admissions experience.
One year of Epic system experience.
One year of customer service experience in a professional setting; retail and food service experience do not qualify.

Responsibilities

Obtain copies of patient insurance cards and identification, and enter demographic, financial, insurance, and clinical information into the computer system, verifying that all data is complete and accurate.
Obtain signatures on required consent, medical necessity, and State, Federal, and regulatory documents, and process necessary paperwork.
Identify, collect, and process co-pays, deductibles, co-insurance, and deposits; facilitate resolution of billing issues by liaising with patient accounting, patients, and insurance representatives as needed.
Identify and provide appropriate referrals and payment options for patients who need financial assistance.
Provide office support, including answering telephones, scheduling, typing, and filing.