Registrar - Camden - PT (2nd Shift)

Virtua Memorial Hospital•Camden, NJ

3d•Onsite

About The Position

The Registrar gathers and enters patient demographic information into the hospital information system, verifies benefits, obtains required authorizations, and collects applicable co-pays, deductibles, co-insurance, and deposits. The role performs accurate and thorough registrations in compliance with regulatory guidelines and serves as an initial point of contact for Virtua patients by providing excellent customer service. The Registrar also supports office operations, processes required paperwork and signatures, and may help resolve billing issues by coordinating with patients, patient accounting, and insurance representatives. The position is part-time, on-site in Camden, with a second-shift schedule. Registrar hires must be available for three weeks of day-shift orientation before beginning their assigned schedule; the schedule may vary and is set by the hiring manager.

Requirements

High school diploma.
Demonstrate a positive demeanor and strong verbal and written communication skills.
Ability to handle potentially stressful situations and multiple tasks.
Basic typing, computer, and/or word-processing skills.
Availability to complete three weeks of day-shift orientation before moving to the assigned schedule.

Nice To Haves

One year of customer service experience in a professional setting; retail and food service experience do not count.
Medical office or admittance experience.
One year of Epic system experience.

Responsibilities

Obtain patient insurance cards and identification, enter demographic, financial, insurance, and clinical information into the computer system, and verify the completeness and accuracy of the data.
Obtain signatures for consent, medical necessity, and required state, federal, and regulatory documentation, and process necessary paperwork.
Identify, collect, and process patient co-pays, deductibles, co-insurance, and deposits.
Help resolve billing issues by liaising with patient accounting, patients, and insurance representatives.
Identify and provide appropriate referrals and payment options for patients who need financial assistance.
Provide office support, including answering telephones, scheduling, typing, and filing.
Provide excellent customer service as an initial representative of Virtua.