Registrar-2nd Shift FT

Community Health Systems•Fort Wayne, IN

About The Position

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through in-person and telephone interactions. The role supports a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records while providing exceptional customer service. The Registrar interacts with patients and families, verifies insurance eligibility, records financial responsibilities, and helps patients understand insurance requirements and related questions. The role also prepares registration documentation, communicates operative reports to physician offices, and helps ensure proper patient identification.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to manage sensitive and confidential information appropriately.
Effective interpersonal skills for working with patients, families, and healthcare teams.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of experience in a customer service role.

Responsibilities

Interact with patients and their families to answer questions and provide courteous, timely assistance.
Regulate schedules based on procedure requirements, physician availability, and staffing needs.
Schedule patient procedures and pre-register scheduled patients by obtaining accurate demographic information.
Verify insurance eligibility using designated applications, capture correct health insurance details, and secure necessary service authorizations and verifications.
Collect and record patient financial responsibility estimates, as applicable.
Communicate operative reports daily to appropriate physician offices.
Compile and organize registration documentation to ensure patient medical records are complete.
Collect patient co-pays or deductibles when applicable and inform patients of their financial obligations.
Assist patients in understanding insurance requirements and resolving insurance-related questions.
Document when a patient is unable to sign consent authorization forms or when a family member signs, and obtain nursing sign-off when the patient is unable to sign.
Place an armband on each patient before the patient leaves the department to ensure proper identification throughout their stay.
Answer and return phone calls, addressing questions professionally and courteously.
Perform other duties as assigned.
Maintain regular and reliable attendance and comply with all policies and standards.