Registrar - Lourdes - Per Diem

Virtua Health

2d•$19 - $26•Onsite

About The Position

The Registrar gathers and enters patient demographic information into the hospital information system, verifies benefits, obtains required authorizations, collects applicable patient payments, and completes accurate and thorough registrations in compliance with regulatory guidelines. The Registrar serves as a first-contact representative of Virtua and provides excellent customer service. This is a per-diem, part-time, on-site role at Lourdes Health System. The schedule is arranged in advance based on availability provided at hire and department needs. Colleagues must work a minimum of four shifts per month, including weekends and potentially weekdays and holidays, including the day before and/or after a holiday. Work may be assigned at any Virtua Patient Access department, including locations in North, South, and West areas. All Registrar positions require three weeks of dayshift orientation, scheduled three days per week, before transitioning to the hired schedule; the hiring manager creates the orientation schedule. The hourly rate is $18.69–$26.01, varying based on applicant experience, internal equity, and market data. Virtua offers a benefits package for eligible full-time and part-time colleagues; eligibility is governed by applicable plan documents and policies.

Requirements

High school diploma.
One year of customer service experience in a professional setting; retail and food-service experience do not count. The posting labels this experience preferred.
Positive demeanor and strong verbal and written communication skills.
Ability to handle potentially stressful situations and multiple tasks.
Basic typing, computer, and/or word-processing skills.

Nice To Haves

Medical office or admittance experience.
One year of Epic system experience.

Responsibilities

Obtain copies of patient insurance cards and identification; enter demographic, financial, insurance, and clinical information into the computer system and verify the completeness and accuracy of the data.
Obtain signatures on required consent, medical necessity, and State, Federal, and regulatory documents, and process necessary paperwork.
Identify, collect, and process co-pays, deductibles, co-insurance, and deposits; potentially help resolve billing issues by coordinating with patient accounting, patients, and insurance representatives.
Identify and provide appropriate referrals and payment options to patients needing financial assistance.
Provide office support, including handling telephones, scheduling, typing, and filing.
Provide excellent customer service as a first-contact representative of Virtua.
Verify benefits and obtain required authorizations.
Complete accurate and thorough registrations in compliance with regulatory guidelines.