Registrar Patient Access - W. Kendall (Per Diem, Days)

Nicklaus Children's•Miami, FL

About The Position

The Registrar Patient Access greets patients and families in person or by telephone and obtains demographic, third-party payer, financial, medical, and identification information to schedule, pre-register, register, or check in patients for services. The role obtains authorizations and collects payments when required, while supporting patients and families with clear, respectful communication and assistance navigating the facility.

Requirements

At least 1 year of customer service experience.
High school education or equivalent preferred.
At least 1 year of experience in a healthcare environment preferred.
Communicate effectively in English verbally and in writing, clearly, concisely, and courteously.
Basic proficiency in Microsoft Office, including Word, Excel, and Outlook.
Accurately enter and interpret data.
Adapt and react calmly under stressful conditions in a pleasant manner; serve customers with courtesy and respect.
Learn and use system-wide hospital applications.
Maintain confidentiality of sensitive information.
Follow complex written or verbal instructions to solve problems.
Establish professional relationships and communicate effectively with internal and external customers.
Manage and use resources effectively to meet competing deadlines across varied tasks, problems, and projects.
Take and respond to on-call shifts as assigned on weekdays, weekends, and holidays.

Nice To Haves

Fluency in Spanish is strongly preferred.
One year of experience in a healthcare environment is preferred.
High school education or equivalent is preferred.

Responsibilities

Greet patients and families in person or by telephone in a respectful and empathetic manner, respond to questions or problems, and maintain open communication.
Comply with applicable governmental regulations, including HIPAA and EMTALA.
Interview patients or families to obtain demographic, third-party payer, financial, medical, and identification information for scheduling, pre-registration, registration, or check-in.
Collect payments and provide receipts; notify patients or families of deductibles, copayments, and required deposits, and advise or request payment for out-of-pocket expenses.
Verify third-party payer information via web or telephone; obtain and document required hospital-service authorizations via web or fax and follow up until authorization is obtained.
Document activities in the computer system’s Collection Notes file as appropriate.
Obtain necessary patient consents and advance directives, and assist with completing or providing Living Will documents when appropriate.
Secure patient identification bracelets, ensure their accuracy, and obtain validation from the patient or legal guardian.
Direct families to appropriate facility locations by phone, text, email, or in person.
Verify that patients are accompanied by a legal guardian and notify Risk Management if a patient is present with someone other than the legal guardian for a non-emergent visit.
Notify management of insurance or financial discrepancies for approval.
Communicate with appropriate departments to resolve issues or questions and accommodate patients’ special needs.
Obtain and validate prescriptions and clinical documents when appropriate.
Place and monitor patients arriving for outpatient services using the patient tracking system.
Correct registration errors using the QA system and scan documents to the appropriate folder in the PEDS system.
Schedule hospital services as appropriate, triage incoming facility inquiries, and route them appropriately.
Secure adult exemptions for outpatient procedures when necessary.
Identify duplicate financial and medical record numbers and handle them appropriately.
Perform manual downtime registration as needed.