Registrar Patient Access - Hialeah Outpatient Ctr. (Per Diem, Days)

Nicklaus Children's•Homestead, FL

1d•Onsite

About The Position

The Registrar Patient Access greets patients and families in person or by telephone and gathers demographic, insurance, financial, medical, and identification information to schedule, pre-register, register, or check in patients for services. The role verifies payer information, obtains and documents service authorizations, collects payments, secures required consents and documents, and helps patients and families navigate the facility. It also supports outpatient scheduling and patient tracking, corrects registration errors, processes documents, handles inquiries, and performs manual registration during system downtime. The registrar must protect confidential information and comply with applicable regulations, including HIPAA and EMTALA. This is a per-diem, day position at the Hialeah Outpatient Center; assigned on-call shifts may include weekdays, weekends, and holidays.

Requirements

At least 1 year of customer service experience.
High school education or equivalent preferred.
Able to communicate effectively in English, verbally and in writing, in a clear, concise, and courteous manner.
Basic proficiency in Microsoft Office, including Word, Excel, and Outlook.
Able to accurately enter and interpret data.
Able to remain calm and pleasant under stressful conditions and serve customers with courtesy and respect.
Able to learn and use system-wide hospital applications.
Able to maintain the confidentiality of sensitive information.
Able to follow complex written or verbal instructions to solve problems.
Able to establish professional relationships and communicate effectively with internal and external customers.
Able to manage resources and competing deadlines across a variety of tasks, problems, and projects.
Able to take and respond to assigned on-call shifts, including weekdays, weekends, and holidays.

Nice To Haves

At least 1 year of experience in a healthcare environment preferred.
Fluency in Spanish strongly preferred.

Responsibilities

Greet patients and families respectfully and empathetically in person or by telephone, answer questions, address problems, and maintain open communication.
Comply with applicable governmental regulations, including HIPAA and EMTALA.
Interview patients or families and collect demographic, payer, financial, medical, and identification information for scheduling, pre-registration, registration, or check-in.
Collect payments and provide receipts; inform patients or families of deductibles, co-payments, deposits, and other out-of-pocket expenses, and request payment as appropriate.
Verify third-party payer information by web or telephone.
Obtain and document authorizations for hospital services through web or fax and follow up until authorization is obtained.
Document activities in the computer system’s Collection Notes file as appropriate.
Obtain required patient consents and advance directives, and assist with or provide a Living Will document when appropriate.
Secure patient identification bracelets, ensure accuracy, and obtain validation from the patient or legal guardian.
Direct families to appropriate facility locations by phone, text, email, or in person.
Verify that patients are accompanied by a legal guardian and notify Risk Management when a patient attending a non-emergent visit is with someone other than the legal guardian.
Notify management of insurance or financial discrepancies for approval.
Communicate with appropriate departments to resolve issues, answer questions, and accommodate patient needs.
Obtain and validate prescriptions and clinical documents when appropriate.
Place and monitor patients arriving for outpatient services using the patient tracking system.
Correct registration errors using the QA system and scan documents to the appropriate folder in the PEDS system.
Schedule hospital services as appropriate, triage incoming facility inquiries, and route them to the appropriate destination.
Secure adult exemptions for outpatient procedures when necessary.
Identify duplicate financial and medical record numbers and handle them appropriately.
Perform manual registration during system downtime as needed.
Take and respond to assigned on-call shifts on weekdays, weekends, and holidays.